Job Description

Job Description

JOB DESCRIPTION:
As a primary contact for Safeway customers, the Courtesy Clerk provides friendly, courteous, and helpful
service. The primary function of this position is to bag and carry out groceries for customers. Performs
cleaning duties throughout the store as assigned. Works with checker to bag groceries, using plastic
bags or paper at customer's request. Obtains bags and paper towels and supplies these to designated
sources. Checks prices for other employees and customers as requested. Periodically patrols parking lot
and inside areas of the store for shopping carts. Transports these shopping carts to the appropriate area
within the store. Takes damaged or unwanted goods from check stand and replaces them on shelves or
in storage area as appropriate. Performs cleaning as assigned by the store manager. Cleans employee
lunch areas and restrooms. Cleans spills on the sales floor as needed using either a mop or broom and
may mop floor in various departments. Picks up litter and clears walk ways outside the store. May
remove and replace signs as directed.
JOB DUTIES:
Safeway Courtesy Clerks are generally responsible for completing the following job duties:
1. Provide customer service as currently defined by the employer within the scope of the position and
within company policy.
1. Bag groceries in plastic, canvas or paper bags.
1. Assists customer with carry out. Lift and carry grocery bags of varying weights.
1. Stock supply of bags at check stand.
1. Maintain cleanliness of the store. Includes check stand area (belt and glass), facing and straightening
up end display areas near check stand, cleaning floors, lunch/breakroom areas, rest rooms, and other
areas of the store as assigned.
1. Retrieve shopping carts.
1. Perform price checks to verify grocery prices.
1. May remove and replace price tags and signs and perform limited stocking duties.
1. Assist customers with their shopping selection upon request.
1. Other duties as assigned.
JOB RELATED QUALIFICATIONS:
1. Ability to follow company customer service procedures. Demonstrated prior customer service skills or
related experience.
1. Ability to interact with customers and co-workers.
1. Ability to understand and follow instructions.
1. Successful completion of company Courtesy Clerk Training Course.
SUPERVISORY RESPONSIBILITIES:
None
PERMITS/LICENSES:
Varies depending on store location and state/county requirements.
WORK ENVIRONMENT:
%Inside: 60% %Outside: 40%
Temperature Extremes: Varies depending on store location.
Chemicals: Seldom (mild detergents/glass cleaner).
Safeway, Inc. Seattle Division
SAFEWAY, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
Page 2 of 2
Revision: 2002
Human Resources
Job Title: Courtesy Clerk
MACHINES, TOOLS, AND EQUIPMENT:
hand truck, six-wheeled cart, box cutter, pens and pencils, grocery cart, plastic and paper bags, spray
bottle, rags, telephone/intercom, broom, mop, electric shopping carts, *big joe, *power pallet jack, *bailer,
*trash compactor
*Courtesy Clerk must meet age requirement to operate.
PHYSICAL DEMANDS:
Constant (over 70% of the time)
Frequent (30-70%)
Occasional (10-30%)
Seldom (1-10%)
Lifting:
Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Occasionally lifts 21-50 lbs. Seldom lifts 51-75 lbs.
Carrying:
Occasionally carries 1-35 lbs. to carry out grocery items to customers' car. May use grocery cart for
heavier items and loads.
Pushing / Pulling:
Constantly pushes/pulls 1-20 lbs. Frequently pushes/pulls 21-35 lbs.
Reaching:
Seldom overhead reaching to obtain supplies. Seldom at or above shoulder level reaching to return items
to shelf or to obtain items for customer.
Standing:
Constant standing while on job. Sitting allowed on breaks.
Walking:
Constant walking while checking a product price, returning items to the shelf, taking groceries to
customers' car, returning carts to holding area, and when moving about within work area.
Climb/Balance:
Seldom. May use step stool.
Trunk Functions:
Frequent neck rotation, bending of head, bending and stooping, twisting, and crouching. Occasional
squatting and kneeling.
Upper Extremity:
Constant handling/grasping to bag groceries and carry groceries to car. Frequent fine finger manipulation
when opening plastic bags and repetitive motion when bagging groceries.
Vision:
Use of peripheral vision and depth perception to move around crowded store area and push carts in aisles
containing customers and parking area with vehicle traffic. Use of near vision to check prices for
customers.
Hearing:
To converse with customers, provide service, perceive questions and conduct business. To answer pages
and receive instructions from other employees.
Speech:
To converse with customers, answer questions and conduct business. To page other employees over
intercom and give information.
Safeway will provide reasonable accommodation for qualified individuals with disabilities who can meet