Job Description

Career Snapshot

* Employee Type:
Full-Time

* Location:
Schaumburg, IL

* Career Type:
Retail Operations

* Date Posted:
17/2/2021

About Us

At Advance Auto Parts we have a passion for YES. Each day we are motivated by a passion to help our Customers. We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work.

When you join our team, you become one of more of over 70,000 knowledgeable and experienced Team Members who are committed to providing outstanding customer service to our customers, communities and each other every day.

With over 5,100 stores in the United States, Canada, Puerto Rico and Virgin Islands, we are a leading automotive aftermarket parts provider. With opportunities ranging from our front lines in our Stores to our Distribution Centers to our Corporate Support Center and our rapidly growing Professional Business, we have the career for you.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Career Description

Job Description

Provide outstanding customer service to Advance Auto Parts core customer base and assist the outbound sales team with achieving growth objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Assists outbound sales by providing outstanding customer service.
* Secures and places orders for processing.
* Handles a high volume of inbound sales calls.
* Prepares order quotes and processing. Calls prospective customers to explain service or product offered.
* Achieves assigned performance goals and objectives set by management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Experience in automotive parts customer service and sales.
* Telemarketing and customer service experience.
* Uses analytical and problem solving skills.
* Proficiency in data entry, including speed and accuracy.
* Remains goal oriented with continuous drive to succeed. Multitasking capability.
* Reliable and punctual attendance.
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write clear and grammatical reports and correspondence
* Ability to deal with problems involving several concrete variables in standardized situations
* Proficiency in the use of technology tools used to manage and develop new and existing customers, including but not limited to computer hardware and software, on-line resources, intranet and telephone systems
* Willingness to continue to evolve and develop personal skills to meet the changing environment.

EDUCATION and/or EXPERIENCE

1-3 years of related Sales experience; or equivalent combination of education and experience.

SUPERVISORY RESPONSIBILITIES:

This position directly to Inside Sales Manager

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.