Job Description

Job Description
Overview

We are not just offering a job but a meaningful career! Come join our passionate team!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!

Responsibilities

A Day in the Life of a Performance Support Representative:

As a Performance Support Representative you will partner with business area leaders across the organization to provide resources, guidance and coaching in addressing employee performance concerns to help build and maintain a high-performing workforce. You will assist leaders with performance improvement and assessment issues, potential policy violations, and/or concerns with employee behavior and complex workplace matters. You will approach your work in a consultative manner by utilizing knowledge of HR policy and procedures and experience to evaluate concerns, assess key factors, and determine a recommended course of action to drive results.

Key Responsibilities/Duties:

* Serves as a trusted advisor, providing consultation to all levels of business area leadership on effectively addressing performance issues to assist in attracting, retaining and developing a high performing and engaged workforce
* Provides HR guidance and proactive case management on employee performance cases including disciplinary, grievance and absence management situations
* Handles, investigates, and brings resolution to issues received through the Open Door policy or reported through the Ethics and Compliance hotline
* Contributes to employee issue resolution through the appropriate use of resources and documentation to deliver a reliable and consistent approach to performance management issues
* Collaborates with key stakeholders including the HR Investigations team, Counsel and other HR professionals as appropriate
* Provides consultation to business area leaders on the termination process assisting in identifying risks and exposures, contributing to an informed decision

What You Can Expect:

* Hours of operation are Monday - Friday; 7:00 am - 7:00 pm Central Time
* On-Call Support for urgent/emergency situations that must be addressed immediately:
* Monday - Friday; 7:00 pm - 10:00 pm Central Time
* Saturday and Sunday; 7:00 am -10:00 pm Central Time
* Urgent/emergency situations are those where delaying action could result in serious consequences
* On-call duty is rotated between each Performance Support Team on a weekly basis resulting in being on call for 1-2 weeks per calendar year

Qualifications

* Minimum of 2 years HR or prior leadership experience with the key responsibilities listed above is preferred
* Strong influencing skills
* Exceptional writing and verbal communication skills
* Solid business and people acumen with excellent listening skills
* Excellent interpersonal communication and consultative skills
* Demonstrated ability to establish trust and credibility, build relationships and work effectively at all levels of the organization
* Ability to communicate effectively and remain calm under pressure and in difficult situations
* Demonstrated ability to objectively coach employees and management through complex, difficult and emotional issues
* Aptitude to work through ambiguity, with strong decision making and judgment skills
* Exhibits sound judgment and attention to detail while balancing and delivering on a wide range of challenges and tasks
* Results driven and business focused
* Adaptable and flexible with the ability to work in a fast-paced environment

***This position requires a high level of integrity and ethics with demonstrated experience in recognizing the need for, applying and utilizing discretion with confidential and sensitive information.***