Customer Service Rep - College PM Class (Part-Time)
Posted on: 20 Feb 2021
Miami, FL
Job Description
Position Specific Description
*This position is for current college students only*
As an essential part of our company you will be providing customer service through our call center to our more than 4.8 million customers.
About Position
This position offers valuable work experience while completing your degree. Flexible work schedule that accommodates your school schedule. Ongoing professional development, including job shadowing. Fun and supportive environment. All new hires will train at FPL's Lejeune Flagler Office located at 4200 W Flagler St. Miami, FL 33134. Candidates that are not enrolled at Florida International University (FIU) will remain and work at the Lejeune Flagler Office once training has been completed. Those enrolled in FIU will transition to the MARC building once training is completed. Multilingual is a plus.
NOTE: Must maintain a current GPA of 3.0 or higher. When you apply, simultaneously upload a copy of an unofficial college transcript with the application. This could be a PDF or a screen shot of your unofficial transcript.
Paid Training
The mandatory training is 8 weeks long. This is the PM training class.
* Monday through Friday (Must Be Able to Attend for 8 weeks)
* Starting pay is $12.00 per hour
Work Schedule
Upon completion of the mandatory training, work schedules changes to 3-8 hours daily, 5 days on and 2 days off; additional hours and overtime available. The work schedule will be flexible to accommodate your school schedule.
Position officially starts March 9th, 2021.
Job Overview
Employees in this role assist with basic customer requests and explain company policies to customers in a pleasant and professional manner. This position emphasizes public relations and effective revenue risk management as well as provides a variety of information regarding the company.
Job Duties & Responsibilities
Under direct supervision:
* Responds to customer requests, inquiries or complaints
* Assists with agency inquiries and Medical Essential Service Program (MESP)
* Identifies who will handle more complex calls
* Transfers or refers sales leads accordingly
* Uses company's Predictive Dialer System as needed to contact customers regarding their past due accounts
* Performs other job-related duties as assigned
Required Qualifications
* High School Grad / GED
* Experience: 0+ years
Preferred Qualifications
* None
NextEra Energy
Juno Beach, FL
NextEra Energy, Inc., through its subsidiaries, generates, transmits, distributes, and sells electric power to retail and wholesale customers in North America. The company generates electricity through wind, solar, nuclear, and natural gas-fired facilities. It also develops, constructs, and operates long-term contracted assets with a focus on renewable generation facilities, natural gas pipelines, and battery storage projects; and owns, develops, constructs, manages and operates electric generation facilities in wholesale energy markets.
As of December 31, 2018, the company operated approximately 24,500 megawatts of net generating capacity. It serves approximately 10 million people through approximately 5 million customer accounts in the east and lower west coasts of Florida with approximately 75,200 circuit miles of transmission and distribution lines and 645 substations. The company was formerly known as FPL Group, Inc. and changed its name to NextEra Energy, Inc. in 2010. NextEra Energy, Inc. was founded in 1925 and is headquartered in Juno Beach, Florida.
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IndustryEnergy/Utilities
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No. of Employees14, 300
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Website
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Jobs Posted1194
