Remote Customer Service/Sales
Posted on: 20 Feb 2021
Phoenix, AZ
Job Description
Job Description
Manpower Group is hiring for home-based call center customer service/sales position paying $16.00 per hour. These positions are remote positions with daytime weekday schedules .
Call Center Representative duties and responsibilities
* Manage inbound and outbound customer calls in a timely manner
* Identify customers' needs and wants, give your best to clarify information
* Research every issue and provide solutions to them
* Upsell additional products and services as needed
* Recognize opportunities to upsell our products and services
* Follow our company's communication scripts
* Keep records of all conversations in our call center database in a comprehensible way
* When assigned, attend educational seminars
* Build strong relationships with customers
* Follow our customer engagement strategy
* Meet qualitative and quantitative targets
Call Center Representative requirements
* Previous experience in a customer support role
* Track your own work on a daily basis and compare to benchmarks
* Strong phone and verbal communication skills
* Excellent listener
* Adaptable to different personality types
* Familiarity with CRM technology
* Customer focus
* Ability to multi-task
* Set priorities
* Excellent time management skills
* High school degree
ManpowerGroup
Milwaukee, WI
ManpowerGroup Inc. provides workforce solutions and services in the Americas, Southern Europe, Northern Europe, and the Asia Pacific Middle East region. The company offers recruitment services, including permanent, temporary, and contract recruitment of professionals, as well as administrative and industrial positions under the Manpower and Experis brands. It also offers various assessment services; training and development services; career management; and outsourcing services related to human resources functions primarily in the areas of large-scale recruiting and workforce-intensive initiatives.
In addition, the company provides workforce consulting services; contingent staffing and permanent recruitment services; professional resourcing and project-based solutions in information technology, engineering, and finance fields; solutions in the areas of organizational efficiency, individual development, and career mobility; and recruitment process outsourcing, TAPFIN managed, and talent based outsourcing services, as well as Proservia services in the areas of digital services market and IT infrastructure sector. It operates through a network of approximately 2,600 offices in 80 countries and territories. The company was founded in 1948 and is based in Milwaukee, Wisconsin.
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IndustryBusiness Services
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No. of Employees30, 000
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Website
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Jobs Posted3925
