Job Description

Energize your career with one of Healthcare's fastest growing companies.

You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.

As the Account Manager Client Service you are joining an elite team within OptumRx Client Services. This function includes employees who are in dedicated on - site service roles. Jobs in this function may work closely with sales on renewals and up - selling, but incumbents do not have specific sales goal accountability or primary responsibility to close sales. Account management jobs focused primarily on relationship and service management belong in this family; jobs with significant sales responsibilities or sales - related incentives (including 'OTH' plans) belong in a sales band.

If you are located in the Louisiana area, you will have the flexibility to telecommute* as you take on some tough challenges.

We offer 2-4 weeks of paid training. The hours during training will be 8:00am to 5:00pm, Monday - Friday.

Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

* Generally work is self - directed and not prescribed

* Works with less structured, more complex issues

* Serves as a resource to others

* Responsible for the PBM operational management of self - funded customers in coordination with strategic account executives

* Collaborate with multiple layers of management to ensure service delivery is accurate and ensure responses are completed on time and within scope.

* Support the Implementation Manager with the Pharmacy Benefit by setting on - boarding activities for new customers

* Oversee all PBM operational functions pertaining to day - to - day management of the customer.

* Provide leadership and support to the Client Service Team in the management of member and customer - specific escalated issues and / or service concerns

* Act as SME for Pharmacy Benefit design, products, and programs

* Manage ongoing contract relationships and service delivery to clients for one or more accounts

* Acts as outward - facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts

* Build relationships with employer / group clients (not individual members) and serves as the primary point of contact for overall and day - to - day service delivery

* Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* High School diploma / GED (or higher)
* 3+ years of Health Plan, Pharmacy or PBM experience
* Rx Claim system experience
* Proficiency within Microsoft Excel (ability to analyze reports and ability to review large amounts of data)
* Ability to travel up to 25% of the time (US based travel)
* Ability to work a scheduled 8 hour shift during standard business hours from Monday to Friday
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

* Bachelor's Degree (or higher)
* Certified Pharmacy Technician
* Any project management or Six Sigma certification(s)

Soft Skills:

* Prioritizing multiple tasks in a fast paced production environment
* Having an investigative personality who is interested in finding answers
* Excellent communication and professionalism in dealing with and having exposure to both internal and external customers

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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