Job Description

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)

The Business Process Analyst will be responsible for managing a variety of projects, initiatives, and help support in defining and refining business report requirements that address business needs. The position will provide a wide variety of support functions to the Market Operations leadership team and other areas as assigned to ensure enterprise operational performance goals are met consistently. This position will proactively and independently work across the organization to drive short- and long-term project goals.

Primary Responsibilities:

* Work with internal and external department customers to define and document requirements to enrich reporting capabilities
* Serve as a resource to Operations staff, answering questions and assisting with department informatics, reporting and trending, and workflow/operational issues
* Perform analysis, and evaluate downstream business systems, processes, and/or intradepartmental impacts
* Assist market leadership and other related department team members in the implementation of programs or projects, including planning, developing, implementing and evaluating programs and projects, coordinating project activities, collaborating with project team members, and monitoring progress toward achievement and other projects as assigned
* Monitor deliverables and facilitates communication with team members and other appropriate parties to ensure commitments are met
* Identify issues and offers / drives solutions through critical thinking
* Secure support on initiatives among team resources, establish deadlines for projects and makes sure output is on-target, on-strategy and on-time
* Responsible for presentation preparation, report production, and/or database management
* Utilize Microsoft Office products including, but not limited to, Word, PowerPoint, Excel, Outlook and Visio
* Ensure accuracy of all deliverables including presentations, contracts, and spreadsheets, requiring interface with Finance or Compliance / Legal as necessary
* Escalate issues to department leadership for support and guidance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Bachelor's degree (Two additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor's degree)
* 2+ years' experience in Business Operations, Customer Service, or related field
* Experience in a professional administrative role/environment or project support
* Intermediate proficiency in Excel (Pivot Table and VLookups), PowerPoint, Visio Presentation
* Knowledge of Tableau
* Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

* Ability to work in a fast-paced environment on multiple projects with tight deadlines while paying close attention to the details of all the deliverables
* Articulate and able to communicate with senior leaders internal/external to the organization
* Be accountable for all phases of work with minimal oversight
* Proven keen judgment and problem-solving skills-critical thinking
* Excellent interpersonal skills, high energy and enthusiasm, with ability to thrive in a collaborative, high performance and action-oriented team environment

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Business Analyst, Project Support, Tampa, FL, Florida