Job Description

About Us

Were JLLa leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 92,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. Thats why were committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.

The Role

The Account Director leads a Corporate Solutions account relationship for a client that is headquartered in Tysons, VA. The Corporate Solutions platform is our outsourcing business which provides real estate and workplace strategy, services, and technology to corporates and public institutions globally. This highly visible executive-level role is accountable for developing and implementing a strategic account plan which delights our client and ensures a healthy long-term relationship. The Account Director anticipates client needs, delivers to outperform on key performance indicators and builds financial plans to exceed growth and profitability targets. The Account Director creates and manages high performing teams, which stay engaged and thriving. The client is based in Tysons, VA but we are open to candidates located in Eastern or Central U.S. Cities--ideally the candidate is based in the DC metro area.

Responsibilities include:

Delivering High Client Satisfaction

* Aligns with client on key priorities and executes a strategic account plan that delivers against those priorities

* Communicates well at an executive level, but also deeply knowledgeable in operational detail and able to engage tactically as required.

* Ensures service delivery is high quality and exceeds client expectations

* Anticipates needs, responds to client issues in an expedient and professional manner

* Builds lasting relationships quickly

Building and Managing High Performing Teams

* Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition

* Understands clients key business drivers; focuses the team to ensure those priorities are aligned with our deliverables

* Embodies the firms values and core behaviors of collaboration, integrity and excellence

* Advances the firms diversity and inclusion priorities by focusing on hiring, rotation and promotion

* Identify and groom successor candidates to Account Executive role

Achieving Financial Results

* Develops the budget, manages to ensure plan is met or exceeded in growth and profitability

* Retains all appropriate business lines and expands business beyond existing product lines or geographies

* Develops compliance program to mitigate risk, ensures A/R is maintained within requirements

Drives the Sales Strategy & Contributes to the Growth of the Company

* Proactively identifies areas to incorporate innovation into account operations

* Proactively identifies opportunities for expansion and cross selling

* Creates and delivers effective, executive level reporting

* Adept at leading competitive contract renewals in partnership with Solutions Development

* Proactively reaches out to other accounts to ensure leading practices are being delivered

* Becomes internal reference for best in class service delivery

* Recognizes opportunities for account growth, articulates the JLL value proposition and ensures best practice implementation across the delivery platform



Qualifications:

* Bachelor's degree (BA/BS) from four-year college or university

* An expert in the corporate real estate industry, with track record of exceptional performance

* Leadership experience in Corporate RE Outsourcing or corporate Facilities Management

* Retail leadership experience preferred

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.