Job Description

The Marketing Center of Excellence (COE) and the LOB Marketing teams are kicking off a transformation roadmap to simplify the Marketing Operating Model. The Marketing Process Improvement Manager (VP) will lead the design and deployment of strategic process improvements efforts across all CCB marketing in partnership with the Process Engineering Center of Excellence (PE COE), the Marketing COE, LOBs marketers, Data & Analytics, Finance, Legal, Controls, and HR. This candidate will serve as a trusted thought partner to senior stakeholders, delivering recommendations, robust implementation plans, and execution support to realize business improvement targets. The Marketing Process Improvement Manager will report into the Head of Marketing Operations Transformation and be accountable for reducing complexity in end-to-end marketing processes, thereby improving the marketers experience, decreasing risks, yielding financial benefits, and cultivating a culture of continuous improvement.

The ideal candidate will have high emotional intelligence and demonstrate strong influencing, expert negotiation, and excellent interpersonal skills, successfully participating in and leading engagements. As a part of the team, you will study, learn, and analyze complex process challenges, identify root causes, and design innovative solutions to close performance gaps.

Specifically, you will:

* Employ Lean Six Sigma methodologies, leading teams of consultants and marketers to support multiple, concurrent improvement efforts
* Manage ambiguity of requests by structuring and scoping complex problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical solutions
* Craft and deliver a compelling narrative across both written and verbal mediums to influence executive stakeholders actions on key business decisions and major change initiatives
* Ensure quality and timeliness of deliverables, including establishing and leading key tollgates in process improvement efforts
* Champion continuous improvement initiatives across CCB Marketing
* Educate marketers on lean methodologies and drive adoption
* Be a recognized culture carrier who leads with consistency, integrity, and humility
* Collaborate with cross-functional partners to enhance the end-to-end value chain
* Integrate process mining, process discovery, process modeling, decision modeling and workflow/ task management with our digital transformation roadmap
* Influence, design, and develop strategic processes
* Actively develop team members, including serving as a mentor

Required Qualifications:

* Bachelors degree from an accredited institution
* Lean Six Sigma Black Belt
* Demonstrated experience leading teams in strategy, process improvement, or re-engineering efforts
* Demonstrated Project Management experience
* Flexibility to work effectively with stakeholders and colleagues at all levels
* BPM experience or proficiency in a digital-savvy organization
* Skilled Kaizen facilitator for both in-person and virtual environments
* Strong executive-level communication skills and presence
* Self-driven and capable of taking initiative and working with minimal direction
* Excellent skills with MS Excel, PowerPoint, and Visio
* Hire a highly skilled and quickly coordinated team to drive transformation

Preferred Qualifications:

* MBA or advanced degree
* 4+ years post-graduate work experience
* Consulting experience
* Experience with Agile methodologies, Change Management Principles, Organization Design, or leading Transformational engagements
* Proficiency with Tableau, Alteryx, or similar systems
* Experience with process mining, process discovery tools such as Signavio, Kryon, Pega, iGrafx, Activiti)
* Experience in the financial services industry