Manager, Services Operations
Posted on: 19 Feb 2021
Lincolnshire, IL
Job Description
The incumbent in this position will provide management to the Services Operations coworkers in support of CDW Services strategies and objectives including; achieving Services financial and operational goals; managing a team of coworkers and Supervisors; aligning Services coordination processes within CDW; and expanding Services Operations role within CDW.
Key Areas of Responsibility
* Work with business leaders and other stakeholders to identify and enable key business initiatives
* Manage a team Services Operations coworkers and Supervisors
* Ensure training, development and mentoring of all Services Operations coworkers in accordance with CDW principles
* Assess, compile, review and present performance metrics to business leaders and other stakeholders on a scheduled basis
* Review current processes and implement improvements as necessary
* Sponsor and lead key internal projects to enable Services expansion within CDW
* Asses the need for and hire coworkers to ensure team capacity aligns to business needs
Responsibilities
* Apply strategies into actionable directives in alignment with business leaders
* Determine salary and other compensation targets and payouts for Team
* Limited travel as necessary for individual and team functions
* Manage issues to resolution
Minimum Qualifications
* Previous supervision or management experience required
* Bachelors degree or equivalent experience required
* Minimum of 7 years experience in IT related Professional Services environment
Other Required Qualifications
* Provide forward thinking leadership at all times
* Excellent written and verbal communication skills
* Ability to excel in a dynamic and fast paced environment
* Influential with others, tailoring communication to the needs of the target audience
Preferred Qualifications
* Experience reporting on or analyzing a professional services business model
* Experience with Professional Services Automation tools
* Experience implementing process improvement projects
CDW
Lincolnshire, IL
CDW Corporation provides integrated information technology (IT) solutions to business, government, education, and healthcare customers in the United States, the United Kingdom, and Canada. It operates through three segments: Corporate, Small Business, and Public. The company offers discrete hardware and software products, as well as integrated IT solutions, including mobility, security, data center optimization, cloud computing, virtualization, and collaboration.
Its hardware products comprise notebooks/mobile devices, network communications, desktop computers, video monitors, enterprise and data storage products, printers, and servers; and software products include application suites, security, virtualization, operating systems, and network management. The company also provides warranties, managed services, and consulting design and implementation services. CDW Corporation was founded in 1984 and is based in Lincolnshire, Illinois.
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IndustryInformation Technology
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No. of Employees9, 434
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Website
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Jobs Posted1324
