Job Description

Career Area:

Logistics

Job Description:

At Caterpillar, we're working to help our customers build a better world. We wouldnt be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world for our customers, for growing communities and for every member of our team. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Customer Service Manager in Morton, IL.

Product Support and Logistics Division

Were committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. Were exploring new ideas and opportunities innovating to discover the breakthroughs necessary for tomorrows growth.

And we are one team creating and delivering world-class components and solutions superior to the competition.

Primary accountabilities of this position include, but are not limited to, the day-to-day management of resources, execution of tactical deliverables, and developing a passionate team of customer focused professionals respected for results and driven by our Values in Action.

Position requires a breadth of knowledge and experience including aftermarket products and processes. This role requires a focus on customer, dealer, product, process, and employee development.

To make effective decisions, this position will work with immediate work group or project teams, dealers, internal and external process partners. Decisions have a direct impact on customer perception of Caterpillar product support. Though organizations will vary, incumbent will interact with people from diverse technical and cultural backgrounds.

Basic Qualifications:

* College degree

* 5 + years of job-related experience

* Advanced skills in Microsoft excel

Top candidates will also have:

* College degree in the areas of Supply Chain, Finance, or Industrial Engineering

* Previous leadership or team lead experience

* Solid understanding of Parts Supply Chain and ability to communicate complexities effectively

* Ability to initiate and execute process improvements across value streams

* 6 Sigma, LEAN, and / or project management experience

* Understanding of Caterpillar dealer business

* Solid analytical based problem-solving ability

* Systems capabilities including: PowerBi, PartsViz, SPM (SPP platform) - Lognet (DRP, MRP) - APO/Antares, SNC, and HVC/EPIX/EDS

Additional Information

This position does offer relocation

This position requires 5% or less travel

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers.

LI

Relocation is available for this position.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Submit your information to our Talent Network here.