Accountabilities
* Demonstrates knowledge of medical documentation processes
* Possesses understanding of service level goals and objectives when providing customer support.
* Possesses strong organizational skills and prioritizes getting the right things done.
* Frequent communication with doctor offices, making primarily outbound calls
* Learn Medicare Advantage specific documentation guidelines and policies
* Follow Medicare guidelines for holding policy and supply shipment
* Qualify and follow up on clinical notes needed for patient qualification
* Cross functional communication across departments
* Able to hit daily goals and projections
* Innovative with process improvements and ideas
* Work urgent database tickets for Med Advantage accounts
Qualifications
* HS Diploma, GED, or technical certification in related field or equivalent experience
* 1+ years experience in related field preferred
* Strong communication skills, both on the computer and over the phone required
* High attention to detail required
What is expected of you and others at this level
* Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
* In-depth knowledge in technical or specialty area
* Applies advanced skills to resolve complex problems independently
* May modify process to resolve situations
* Works independently within established procedures; may receive general guidance on new assignments
* May provide general guidance or technical assistance to less experienced team members
Dublin, OH
Cardinal Health, Inc. operates as an integrated healthcare services and products company in the United States and internationally. It provides medical products and pharmaceuticals, and solutions that enhance supply chain efficiency for hospitals, healthcare systems, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices.
The company operates through two segments, Pharmaceutical and Medical. The Pharmaceutical segment distributes branded and generic pharmaceutical, specialty pharmaceutical, and over-the-counter healthcare and consumer products. It also provides services to support the development, marketing, and distribution of specialty pharmaceutical products, as well as pharmacy management, and medication therapy management and patient outcomes services to hospitals, other healthcare providers, and payers; operates nuclear pharmacies and radiopharmaceutical manufacturing facilities; and repackages generic pharmaceuticals and over-the-counter healthcare products.
The Medical segment manufactures, sources, and distributes Cardinal Health branded medical, surgical, and laboratory products. It also distributes a range of national brand products; and medical products to patients’ homes, as well as provides supply chain services and solutions to hospitals, ambulatory surgery centers, clinical laboratories, and other healthcare providers. Cardinal Health, Inc. was founded in 1979 and is headquartered in Dublin, Ohio.