Job Description

Description

The Wire Transfer and Cross Border Payments Product Manager will be responsible for the management of wire transfers and multiple cross-border payment products for the US Retail Bank. The Product Manager will help innovate, drive product development, and manage day-to-day activities by working with internal and external partners. The ideal candidate has 5+ years in product management / project manager experience and is familiar with retail banking regulatory policies. In addition, has ability to work as partner, build relationships and influence, and has strong effective communication skills.

Additional responsibilities

* Help define, develop and implement product strategies through analyzing consumer behavior and preferences, competitive best practices, and product economics
* Manage product roadmap; develop business cases to secure funding for new initiatives
* Serve as subject matter expert and has oversight over the client experience, features and servicing processes
* Initiate, plan and manages initiatives throughout the entire project lifecycle working with cross-functional project teams within Citi and external partners
* Manage product approvals, define product requirements, create user stories, define acceptance criteria, oversee testing status and post implementation activities
* Make recommendations based on regulatory changes, competition, consumer trends and market research
* Complete competitive analyst and identify key opportunities to drive innovation, revenue and drive positive client experience
* Ensure a positive customer experience and the oversee the lifecycle of an initiative and day-to-day product support
* Lead efforts to rapidly fix and remediate any situations which negatively impact customer experience
* Highly self-motivated, effective communication and decision management skills, and has the willingness to learn and adapt in an agile environment

Qualifications

* Minimum of 5 years of experience in payments product management
* Financial services and project management experience a plus
* Excellent written and verbal communication skills for a senior audience with the ability to take the lead in broad cross-functional groups
* Ability to drive business results with a strong sense of urgency
* BS/BA

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Job Family Group:

Product Management and Development

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Job Family:

Product Management

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Time Type:

Full time

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