Job Description

Job Description

Description
Medical Front Office Assistant AdventHealth Medical Group West Florida

Location Address: Tampa, FL

Top Reasons to Work at AdventHealth Medical Group West Florida

* Rollover PDO with service year increases in accrual
* Comprehensive benefits package; including tuition reimbursement and matching 403b plan
* Patient facing positions receiving company paid initial sets of scrubs
* Company Discount programs
* Growing Organization

Work Hours/Shift:

Full Time Days

You Will Be Responsible For:

* Provides back up to all front office positions; check in, check out, and medical records
* Provides data and assistance to Practice Manager / Office Coordinator as required
* Communicates in a cordial, professional manner with patients via phone and in person to meet the patients needs as soon as possible
* Sets up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages
* Maintains correspondence, including: progress notes and new patient packets
* Updates referring physician database when necessary
* Assesses new patient files waiting to be seen and appropriately handles old patient files
* Assembles/creates charts for new patients, ensuring policy of noting allergy warnings and two methods of identification are followed
* Verifies patient data and insurance to ensure it is updated for accurate billing, inputting updated information into system as required
* Constructs insurance copies for proper insurance verification with new patients as requested
* Assists with correspondence in obtaining medical necessity letters to appropriate insurance company or business entity
* Enters charges for daily reconciliation
* Handles patient concerns or refers to administration appropriately
* Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule list when necessary
* Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners
* Assists in pulling scripts, labs, charts for triage. Communicates with practitioners clearly and accurately
* Maintains updated documentation of identified action work lists needed for daily operations

Qualifications
What You Will Need:

* High School Graduate or equivalent
* Proficient with computer programs with word processing: PowerPoint, Excel, Word
* Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors
* Strong emphasis on organizational skills and strong attention to detail and ability to multi task.
* Ability to deal with data that is of a sensitive and confidential nature (HIPAA).
* Ability to work independently and in a team environment.
* Displays professional interactions with all levels of internal and external customers.
* Excellent verbal and written communication skills.

Job Summary:

Provides operational office support in delivery of patient care in a physician office environment. Responsible for answering phones, scheduling appointments, processing medical records, scheduling out-patient procedures, check-in and check-out patients, insurance verification and obtaining referrals & authorizations from Primary Care Physician and/or insurance carrier.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.