Manager, Distribution Operations - Baltimore (2nd shift)
Posted on: 18 Feb 2021
Curtis Bay, MD
Job Description
The Distribution Operations Manager is responsible for leading the daily operations of multiple departments within a Delivery Distribution Center (DDC). This manager provides leadership and development to building supervisors. They ensure all performance, safety and quality policies and procedures are meeting Best Buys high standards. This person actively leads and participates in long and short-term planning for the center. They are responsible for maintaining an efficient operation and processing improvements to ensure operational goals and P&L budgets are met. They have direct responsibility for creating and managing an environment of openness and trust for all employees. They create a collaborative environment by building relationships between various departments to meet business goals. Additionally, they assist in operating the facility in the building leaders absence. This role will report to the Distribution Center building leader.
Responsibilities:
* Provides tactical direction and leadership to a large operations staff including supervisors within a delivery distribution center (DDC).
* Ensures all performance, safety and quality policies/procedures are met for various departments through effective performance management programs.
* Supports in solving problems and seeking process and system improvements.
* Utilizes people, tools, space and equipment effectively to meet required levels of service for internal and external customers.
* Hires, develops, coaches and advises Best Buy leaders to support and lead employees by living and demonstrating Best Buy's values and leadership expectations.
* Manages the performance of third party vendors, including transportation and/or home delivery to uphold accountability for internal and external customers.
* Maintains effective and ongoing partnerships with customers both internally and externally by providing feedback and guidance in support of the overall customer service mission.
* Identifies operational improvement opportunities. Partners with corporate supply chain teams to lead projects focused on improvement initiatives.
Basic Qualifications:
* 5+ years of demonstrated experience in leading teams and managing supervisors in the areas of business, military or related fields.
* 4+ years of logistics, operational, warehouse, inventory and customer service experience
Preferred Qualifications:
* Associate or Bachelor's degree
* 2+ years of Warehouse Management Systems experience
* 5+ years of Distribution experience
Best Buy
Richfield, MN
Best Buy Co., Inc. operates as a retailer of technology products, services, and solutions in the United States, Canada, and Mexico. The company operates in two segments, Domestic and International. Its stores provide Computing and Mobile Phones, such as computing and peripherals, e-readers, networking products, tablets, and wearables, as well as mobile phones comprising related mobile network carrier commissions; consumer electronics, including digital imaging, health and fitness, home theater, portable audio, and smart home products; and entertainment products consisting of drones, movies, music, and toys, as well as gaming hardware and software, and virtual reality and other software products.
The company’s stores also offer appliances, such as dishwashers, laundry appliances, ovens, refrigerators, blenders, coffee makers, and vacuums; and other products, such as beverages, snacks, and sundry items, as well as baby products, luggage, and sporting goods. In addition, it provides services comprising consultation, design, delivery, installation, memberships, protection plans, repair, set-up, and technical support services, as well as connected health services for aging consumers.
The company offers its products through stores and Websites under the Best Buy, bestbuy.com, Best Buy Direct, Best Buy Express, Best Buy Mobile, Geek Squad, GreatCall, Magnolia, Pacific Kitchen and Home, bestbuy.ca, and bestbuy.com.mx brand names, as well as through mobile applications and call centers. As of February 2, 2019, it had approximately 1,187 large-format and 51 small-format stores. The company was formerly known as Sound of Music, Inc. Best Buy Co., Inc. was founded in 1966 and is headquartered in Richfield, Minnesota.
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IndustrySales/Retail
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No. of Employees125,000
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Website
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Jobs Posted832
