Geek Squad Support Agent
Posted on: 18 Feb 2021
Curtis Bay, MD
Job Description
Our Support Agent performs general warehouse work and is responsible for the following objectives: Receiving, routing and shipping consumer electronic products and parts while maintaining a clean and organized work area.
Key Responsibilities
* Load, unload and process product and parts for both inbound and outbound trucks
* Pull product, match products to parts and deliver to Tech Team
* Verify accurate paperwork and ensure all product information is captured. File paperwork as appropriate
* Clean Tech area, route / bin product to appropriate area: shipping lanes, junkout storage, WIP bin locations, return to vendor (RTV) area
* Pick up core and cancelled parts from Tech area and process according to Standard Operating Procedure (SOP)
* Maintain a clean well organized parts room, warehouse and work area
* Update company systems when sorting, routing, receiving and/or shipping products/parts
* Monitor, research and resolve the return of defective and unneeded parts to the part vendors
* Maintain parts related queues in Services system (STAR)
Basic Qualifications:
* Able to stand/sit for long periods of time
* Able to work in a fast pace environment
* Able to carry/lift/push/pull weight up to 75 lbs. with or without accommodation
* Able to work in a non-climate controlled environment
* Able to operate pallet jack, two wheeler and hand operated moving equipment
Best Buy
Richfield, MN
Best Buy Co., Inc. operates as a retailer of technology products, services, and solutions in the United States, Canada, and Mexico. The company operates in two segments, Domestic and International. Its stores provide Computing and Mobile Phones, such as computing and peripherals, e-readers, networking products, tablets, and wearables, as well as mobile phones comprising related mobile network carrier commissions; consumer electronics, including digital imaging, health and fitness, home theater, portable audio, and smart home products; and entertainment products consisting of drones, movies, music, and toys, as well as gaming hardware and software, and virtual reality and other software products.
The company’s stores also offer appliances, such as dishwashers, laundry appliances, ovens, refrigerators, blenders, coffee makers, and vacuums; and other products, such as beverages, snacks, and sundry items, as well as baby products, luggage, and sporting goods. In addition, it provides services comprising consultation, design, delivery, installation, memberships, protection plans, repair, set-up, and technical support services, as well as connected health services for aging consumers.
The company offers its products through stores and Websites under the Best Buy, bestbuy.com, Best Buy Direct, Best Buy Express, Best Buy Mobile, Geek Squad, GreatCall, Magnolia, Pacific Kitchen and Home, bestbuy.ca, and bestbuy.com.mx brand names, as well as through mobile applications and call centers. As of February 2, 2019, it had approximately 1,187 large-format and 51 small-format stores. The company was formerly known as Sound of Music, Inc. Best Buy Co., Inc. was founded in 1966 and is headquartered in Richfield, Minnesota.
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IndustrySales/Retail
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No. of Employees125,000
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Website
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Jobs Posted832
