Job Description

Western Digital

The next big thing in data is you!

We are looking for a self-motivated individual with excellent project management skills and a technical background that can work collaboratively within a global, cross-functional and fast-paced environment for Global Customer Care and Warranty Services organization of Western Digital

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Work in cross functional teams and facilitate product launches including testing, creating and facilitating trainings, product monitoring, failure analysis and post mortem reviews
* Manage end user escalations and driving issue resolution with cross functional teams
* Facilitate and lead call center quality audits and recognize areas of improvement for agents and support teams

REQUIRED:

* Bachelors Degree in computer science or equivalent and 3-5 years experience working with computer/semiconductor hardware
* Minimum 3 years of experience of Technical Support and Troubleshooting of Data Storage products and its working with various Operating Systems and hardware
* Experience working with call centers preferred
* Prior experience as a top tier Technical Support Professional with a software/hardware consumer electronics company a major plus
* Excellent research and analytical skills. Ability to provide quick solution to new problems
* Advanced Microsoft Office skills including programming experience in Intermediate to Advance MS Excel, PowerPoint and Outlook.
* Project Management Experience a plus
* Excellent customer interaction skills-both oral and verbal
* Organizational - have shown the ability to manage numerous projects simultaneously, work across the organization, and drive the necessary activities to solve customer issues.
* Ability and experience to work in fast paced environment
* Up to 25% international travel may be required
* Job will be located either in Milpitas or Irvine, CA

ABOUT WESTERN DIGITAL

The future. Its on you. You & Western Digital.

Weve been storing the worlds data for more than 50 years. Once, storage was the most important thing we could do for data. Now, were helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and government organizations come to us for the technologies and solutions needed to bring meaning and value to their ever-increasing diversity of data.

But we cant do it alone. Todays exceptional data challenges require your unique skills. You can be the next big thing in data.

Western Digital data-centric solutions are comprised of the Western Digital, G-Technology, SanDisk and WD brands.

Western Digital is an equal opportunity employer.

Western Digital does not discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a persons gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the persons assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital participates in the E-Verify program in the US. For more information click here. Este empleador participa in E-Verify.

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