Job Description

Who we want:

Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!

Life learners. People who want to learn, grow and develop within Strykers broad scope of opportunities. This is a company you can grow with!

Self-starters. People who thrive in an autonomous work atmosphere. Go getter mentality.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Stryker is one of the worlds leading medical technology companies and is dedicated to helping healthcare professionals perform their jobs more efficiently while enhancing patient care. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives.

The Customer Service Representative will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services. The Customer Service Representative will also act as a liaison supporting sales representatives and facilities focusing on business-critical items while meeting the goals, objectives and demands of the organization and adhering to policies and procedures. Department hours are Monday - Friday from 7AM-7PM. Employee must be able to work rotating shifts (7-3:30, 9-5:30 and 10:30-7) after 6 - 10 weeks of training.

What will you do:

* Process and input purchase orders in an accurate and consistent manner derived via inbound calls, fax or email.
* Schedule and coordinate deliveries to meet the needs of facilities, sales representatives, and the hub network.
* Utilize problem solving and sound judgement to promote customer satisfaction.
* Process inventory returns RMAs (Return Material Authorization) and communicate as appropriate.
* Perform Credit & Rebills research and process correctly

What you need:

* High school diploma, General Education Degree (GED) or equivalent. Associates Degree preferred
* Two (2) years customer service/support experience in a call center or equivalent environment.
* Ability to organize workflow to meet customers needs, and able to handle stressful situations with internal/external customers.
* Excellent problem-solving skills and ability to make appropriate decisions based on department processes.
* High level of accuracy and proven ability to perform detail-orientated tasks/duties.
* Able to efficiently utilize Microsoft office products including Excel and Outlook.
* Medical device experience a plus.