Job Description

Job Description
Director - IT/CRM, Sales and Service Solution Delivery - Remote

We Dont Just Build The World, We Build Innovative Technology Too.

This is the career youve been waiting for your whole life. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black & Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are
Joining the Stanley Black & Decker team means joining one of the worlds largest, fastest-growing, and most dynamic companies. Stanley Black & Decker is unique in that weve got a rich and storied history dating back to 1843, but that hasnt stopped us from evolving into a vibrant, diverse, global growth company poised and ready for the future.

Being a part of our team means living our core values of

* courage & innovation
* agility & performance
* inclusivity & collaboration
* integrity & accountability

It means thriving in an environment of constant innovation and positive change. It means delivering tools, services, and solutions that the world counts on when it really matters. It means maintaining the highest standards in everything you do, every day.

Who You Are
Youre a curious problem solver who has the ability to bring big ideas to life. Youre creative and scrappy but can navigate a large organization with ease. Youre agile and adaptable but work with precision to ensure we deliver top-notch customer experiences, always. As the Director - IT/CRM, Sales and Service Solution Delivery will continually raise the bar on innovation, creativity, and imagination in all areas of Sales and Service technology for Stanley Black & Decker. You will have an enthusiastic can-do spirit, a consultative problem-solving approach and contribute directly to our digital strategy on the Salesforce.com platform and beyond. You'll be a champion of IT and a liaison between IT, Sales, Service, and vendors across all our world class brands. This is an opportunity for a technologically grounded, but functionally minded individual to enact meaningful change end to end. The ability to create effective and innovative solutions while communicating those solutions effectively to leadership at all levels is essential in this role. You'll also have:

* Advanced knowledge, skills and abilities required to resolve complex IT issues
* Salesforce Certifications (Minimum: Administrator and Platform App Builder)
* Integration and Middleware Knowledge
* CPQ (technology and functional) Experience
* CTI
* Advanced Analytics and AI
* Working Knowledge of Data Science Principles
* Privacy and Security by Design
* Knowledge of planning and forecasting techniques for multiple functional areas within IT
* Advanced Demand / Portfolio Management Skills
* Experience with CA Clarity / PPM Preferred
* Proven ability to manage a department or a group with multiple disciplines.
* Advanced understanding and ability to develop and drive budgeting process.
* 13+ years of relevant experience or equivalent combination of education and work experience.
6-8 years of experience working with the Salesforce platform preferred
6-9 years of leadership experience.

What Youll Do
As a youll be part of our Global IT team working remotely.
Specifically, youll:

* Have the primary responsibility of developing the team, vision, goals, strategies, and tactics to generate the most value from our technology investments.
* Work with cross-functional teams to manage and deliver solutions on time, as well as champion the best possible user experience.
* Provide architectural guidance and design considerations to the Solution/Application Architects and partners.
* Partner with business and IT leaders throughout the organization to maximize the effectiveness of our technology investments.
* Partner with outside vendors to deliver services, technology, and platforms to the business.
* Review new technologies and trends to adapt our platforms and innovate.
* Apply hands-on experience with Salesforce.com required.
* Use project management, portfolio management, demand management and communication skills.
* Critical thinking skills to analyze requirements and propose system and process-based solutions.
* Articulate technical concepts to non-technical levels of the organization is a must.
* Inspire internal team members and partners to meet aggressive deadlines for multiple projects in a fast-paced environment
* Utilize Agile delivery experience and experience with leading Agile transformations
* Direct the efforts of others in the achievement of the strategic and operational objectives of the group.
* Manage the hiring, staffing, and maintaining of a diverse and effective workforce.
* Be responsible for career development/planning, performance and pay discussions of team members.
* Communicate and translates vision/strategy to staff.
* Be responsible for executing on functional and business goals for the group.
* Address problems across functional areas of the business.
* Be responsible for meeting budgetary goals and objectives.
* Prepare and presents reports to all levels of leadership and staff.

Benefits & Perks
Youll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, 401k, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What Youll Also Get

* Career Opportunity: Career paths arent linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
* Learning & Development: Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
* Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here, too.
* Purpose-Driven Company: Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

LI-AH1

EEO:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veterans status or any other protected characteristic.

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