Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Location: Dallas, TX

Local candidates preferred

Business Technology blazes the trail of enterprise IT. Built on the foundation of our core values - Trust, Ohana, Innovation - we own more than the traditional IT components with a heavy focus on working closely with our business partners for amazing outcomes. Our goal is to deliver technology that is centered around our business and our collective success. We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We own the worlds foremost Salesforce implementation and enable our global Ohana to do their best work by leveraging our platform.

Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used? The IT Salesforce System Specialist is responsible for line of business support on complex Salesforce implementations. The System Specialist will be the primary technical and process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams that impact their end to end business process area of expertise. Daily activities will include, but are not limited to, resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to improve the design of new functionality. The successful candidate must be agile and able to support multiple priorities.

Responsibilities:

* Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases

* Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution

* Perform tasks related to the day-to-day operations of several large implementations of Salesforce including managing user access, sharing model, creation and maintenance of custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations

* Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring,deployment and support

* Implement monitoring services to proactively identify issues

* Maintains updated system documentation and Salesforce policies/procedures

* Actively transfers knowledge throughout organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires

* Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Required Skills:

* 6-8 years previous Salesforce application development or support with a minimum 300-seat environment handling all aspects of CRM, case management and platform maintenance

* 4+ years of experience programming or supporting in Triggers , Apex Code and Visualforce Pages

* Understanding of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices

* Demonstrated ability to manage overall business initiative or several components of a large, complex project with direct experience in Agile and Scrum;

* Ability to engage with emotional intelligence as required to avoid conflicts with customers based on personality differences and to make suggestions in a manner that is more likely to result in a desired outcome

* Good project management skills with ability to juggle multiple projects/tasks across various user groups

* Experience with Salesforce developer toolkit including Force.com IDE, Migration Tool and Web Services

* Excellent understanding of Salesforce's Web Services and good understanding of Salesforce SOQL, SOSL and security model

* Must be a self-starter and Salesforce enthusiast who thrives on working in fast-paced environment

* Strong team player with service-oriented attitude and customer focus

* Familiarity with SOX protocols, Change Management and Release Management principles and processes

* Experience with database concepts and data modeling capabilities

* Salesforce Administrator (201) and Platform Developer I

* Bachelor's Degree in Computer Science or other related technical field

Desired Skills:

* Master's degree in relevant business or technical discipline

* Advanced Administrator (211) Certification

* Sales Cloud or Service Cloud Certification

* Experience with sandbox and production deployments

* Experience with Java or J2EE technologies

* Experience with Object Oriented design and programming, and MVC

* Understanding of HTML, CSS, and Javascript (JS)

* Experience with Javascript frameworks such as Jquery and/or ExtJS

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.