Job Description

The Service Executive within Output Solutions is responsible for supporting the execution of initiatives and the overall operational satisfaction of Fiserv Output Solutions clients. These clients consist of mid to large financial institutions and organizations that partner with Fiserv to sell our products and services to financial institutions. The Service Executive role provides over sight of Output Solutions service delivery for their clients. This includes proactive planning aligned closely with Output Solutions conversions, implementations, development, product management and client services.

The position should reside where the clients work is produced.

Responsibilities:
Responsible for maintaining the primary Fiserv relationship in client's project management and operational areas
Participate with Client Executive/Sales and client on operational strategy
Schedule and facilitate client calls with other Fiserv departments and divisions as needed to review Change Requests CRs, projects and open issues
Attend Project Review meetings with client to update internal groups on client projects
Create, submit, and track Project Service Requests (SR) & Engagement Requests
Attend scheduled calls with Service Delivery and client to follow up on any escalations or scope changes on a as needed basis
Create, submit and track Development Requests
Participate/schedule/facilitate Post Mortem (internally) meetings
Project Coordination (AP releases, Project Implementation) - work with other Fiserv staff on execution of releases, projects etc. Ensure that projects are completed within contractual SLA's
Serve as main internal liaison to internal Fiserv teams including Business Partners
Ensure that client requests for additional services are addressed
Escalation point on issues (first line escalation remains Client Services)
Promote and maintain positive client relations

Basic Qualifications for Consideration:
Print, Digital, EFT and Debit Card knowledge preferred
Bank/Credit Union Knowledge preferred
Desire to delight our clients
Advanced business acumen skills request
Excellent verbal and written communication skills
Excellent organizational skills
Professional appearance and ability to travel upon request
Bachelors degree in business and 2 to 4 years experience as an Account/Client Executive or National Client Service Representative is preferred

Travel required: 10 - 15%

Physical Requirements:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:
Stand or sit for several consecutive hours;
Talk, hear, and use hands and fingers to operate a computer keyboard, dial a telephone and manipulate a mobile telephone during travel;
Reach, stoop and kneel;
Be physically able to install, troubleshoot and maintain computer, phone and other office equipment;
Complete reasonable janitorial functions to maintain a healthy home office space.
Specific vision abilities required by this job include close vision requirements due to computer work and distance vision abilities sufficient to operate a motor vehicle with or without correction
Ability to sit at a computer terminal for an extended period.
Light to moderate lifting is required (i.e. office supplies, computer monitors, shredders, personal luggage etc.)
Moderate noise toleration (i.e. multiple voice conversations, printer, telephone, mobile phone alerts)
Ability to tolerate the stress of overnight or extended day traveling including walking extended (up to 1 mile) distances and management (to include carrying/loading/unloading) of personal luggage
Regular, predictable attendance to ensure continuity of business commitments
Ability to