Job Description

What does a great IT Vendor Management Analyst do?

The Vendor Management Analyst is responsible for day-to-day vendor management activities. This includes maintenance of vendor monitoring activities, data analysis and reporting, maintaining vendor documentation throughout the lifecycle of the vendor relationship, and/or administering vendor management software. This position will interact and work with individuals outside the Vendor Management Department for the execution of job responsibilities.

RESPONSIBILITIES:

* Maintains collaborative relationships with vendors to ensure and promote effective communication, vendor performance, service delivery and ongoing relationships.
* Receives and reviews for completeness and accuracy all new vendor due diligence information.
* Boards new vendors into the vendor tracking system and sets appropriate review requirements based on the vendor risk rating and program requirements.
* Ensures ongoing vendor evaluations are performed according to a defined schedule. Requests, tracks, receives, and stores all required documents from existing vendors as required based on the vendor risk rating.
* Act as escalation point for all contractual, financial, quality and delivery issues.
* Troubleshoot all vendor issues and present to management as necessary.
* Ability to Interface with legal, finance, sourcing and risk teams to ensure positive vendor outcomes.
* Records, tracks, and reminds relationship managers of vendor performance and recurring monitoring evaluations.
* Archives all vendor documentation and evaluates for compliance with the Vendor Management Program. Ensures all documents comply with internal quality and retention standards.
* Compiles vendor data for analysis and reporting. Creates and provides reports and metrics to senior management, as needed.
* Tracks vendors subject to remediation actions to address operational issues or audit findings.
* Makes recommendations to the Supervisor and/or Director of Vendor Management for changes and/or updates to the Vendor Management Program.
* Assists in efforts to improve and automate vendor management processes.
* Participates in department meetings to discuss organizational objectives and gathers information.
* Maintains a professional image and adheres to standards consistent with company policies and procedures.
* Handle special projects or other duties as may be required from time to time.

Basic Qualifications for Consideration:

* Minimum 3 years related work experience in office administration, contract, sourcing or procurement, or vendor management-related areas.
* Good comprehension of vendor management terms and concepts.
* Knowledge of vendor management software, a plus.
* Exhibit excellent PC skills, including word processing, spreadsheets and presentation software.
* Ability to take instructions readily and to formulate work plans that will provide the best results to achieve the goals intended.
* Ability to work independently with little direction.
* Ability to organize and prioritize work and meet deadlines.
* Demonstrate excellent analytical skills and attention to detail.
* Display excellent time management, organizational and problem-solving skills.
* Demonstrated ability to interact effectively with internal and external parties.
* Demonstrated judgment and decision making ability.

Preferred Skills, Experience, and Education:

* Bachelors degree
* Familiarity or knowledge of IT services

Who We Are: With more than 2,300 associates, Card Services provides debit and credit processing, ATM monitoring, driving and ATM Managed Services, digital, fraud and risk, loyalty and analytics solutions and owns and operates the Accel, Star and MoneyPass surcharge-free Networks. We deliver financial institution and consumer-friendly payments experiences to clients through a broad array of integrated solutions.

Card Services by the Numbers:

* 5,000+ clients
* 11 billion debit, credit, and ATM transactions processed
* 67,00+ surcharge and card-free ATMs managed
* Drive 29,000+ ATMs
* 1 billion+ accounts managed
* Payment network access at 1 million+ merchant locations
* 225 million+ payment network cards participating
* Handled $1 million+ in commerce in our busiest minute

Fiserv is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.