Job Description

Job Description

Compensation: $17.37

DEPARTMENT: Dental

REPORTS TO: Sr. Director of Dental Operations/Dental Services Supervisor

POSITION PURPOSE

The Dental Administrative Assistant Lead will be responsible for providing administrative support to the Dental Clinic and provides training and oversight of the Dental Administrative team to maximize office productivity.

ESSENTIAL FUNCTIONS - JOB SPECIFIC

Receptionist Duties
Answer multi-line phone system in polite and courteous manner
Perform phone triage of all incoming calls
Answer questions concerning office operations
Schedule all dental appointments
Interview patients regarding their financial status, copy required patient documents, determine their fees and enter into computer database
Greet and check in patients and hand out satisfaction surveys
Confirm patient's insurance coverage eligibility and all next day appointments
Send correspondence to patients who missed their appointment and/or are due for a check up appointment
Collect fees per patient's insurance or sliding fee eligibility

Office Management Duties
Complete posting of payment and submit billing claims
Record all checks & cash for daily deposit
Make daily bank deposits
Typing, filing, copying and faxing for Dental Clinic
Take meeting minutes and handle correspondence and mailings for assigned meetings
Handling all incoming and outgoing mail daily
Order and maintain needed office supplies
Provide reports to the Sr. Director of Dental Services as requested
All other duties as assigned

Clinical Lead & Management
Orient and train Dental Admin and Dental Schedulers
Disseminate information regarding policies and procedures to front office administration
Supervise and evaluate performance of administrative staff
Work with staff to maximize program performance and productivity
Floats as needed between the Sullivan and Union Office providing front desk coverage

ESSENTIAL FUNCTIONS - COMPANY WIDE

Regularly attends work except for approved absences
Attends all training as required
Maintain professional, champion behavior
Provides quality customer service
Provides services with a commitment to service excellence
Works in a way that exhibits a commitment to personal excellence
Team oriented and values diversity

SUPERVISORY RESPONSIBILITY

Oversee day-to-day operations and tasks of supervisees
Complete performance development/AIM process
Time card management - manages time sheets
Ensures progress and development is made toward departmental strategic plan goals

Job Requirements

EDUCATION

High School/GED required

WORK EXPERIENCE

At least one (1) year experience in dental required

LICENSURE/CERTIFICATION

BLS certification preferred

Compass Health is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant