Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargos Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether its buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Consumer Lending team partners with other businesses across Wells Fargo to create and deliver transformational experiences that help customers gain access to credit. The vision for the Consumer Lending business is to leverage technology and data to make it simple for customers to easily access credit when and where they need it. Consumer Lending serves customers across the country through our distribution network of more than 5,300 retail banking branches and Home Lending offices as well as online and digital channels.

The Position
The Home Lending Product Strategy and Delivery is actively searching for qualified candidates to join an exciting delivery team. The Program Manager is a senior level role aligned to a Product Focus Area (PFA) and a group of teams that execute on strategic priorities for Home Lending. The Program Manager is the primary one-point-of-contract with the Product Management Manager and accountable for the successful execution of all prioritized work within a Product Focus Area and/or a large initiative.

The Candidate
A leader with proven critical thinking skills and demonstrated operational credibility will be determining factors in selection. A successful candidate will be articulate and possess a demonstrated leadership capability; they will be impressive in their inter-personal effectiveness and with regard to their accomplishments. The candidate will have strong relationship management, influencing, vision, operational and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The candidate operates with a bias with a sense of urgency, passion for results, human-centered, and personal accountability for driving results.

Specifically, we seek

* Leadership: Proven ability to establish and gain buy-in for an idea or vision, define stretch goals that are attainable and directly support business goals, and garner enthusiastic support across the organization to accomplish the goals. Proven they demonstrate critical, board thinking skills.
* Problem Solving: Ability to visualize, articulate, and solve problems. Accurately analyzes complex issues, ensuring identification of underlying root causes. Demonstrates the ability to solve problems under conditions of uncertainty and ambiguity. Generates alternative solutions and expertly handles obstacles.
* Professional Skills: Capable prolific communicator that is comfortable working with a wide variety of corporate executives, sales, marketing, engineering, operations, customers and business partners. Proven teamwork skills; excellent interpersonal, written and oral communication skills.
* Creativity and Innovation: Able to think creatively and critically to identify opportunities to uniquely and effectively meet customer needs. Strong ability to assess market and competitive conditions and to develop creative, break-through approaches supporting improved customer experiences and operational efficiencies.
* Analytical Thinking: Obtains and uses data necessary to identify opportunities or understand problems; uses quantitative techniques to make it actionable.

Responsibilities will include

* Accountable for execution of the most complex projects of the business that typically include multiple systems and significant diversity in multiple lines of business.
* Successfully inform and influence sponsors and key stakeholders, senior, and executive leadership to promote success of Product Focus Area, frequently through times of ambiguity and significant, long-term obstacle management. Seeks counsel of peers, stakeholders, and/or portfolio delivery leaders in times of strategically complex or critical ambiguity and adapts planning, communications, and engagements.
* Understanding the OKRs aligned to a Product Focus Area and specific problems each Agile team is trying to solve.
* Will need to engage with agile, waterfall, and process only teams to identify and clear delivery impediments, escalate when necessary.
* Engage in Planning Sessions to schedule teams/work for the PFA with responsibilities as agreed upon with Product Management Mangers.
* Must articulate the health of each of the teams, agile metrics, whats working/whats not working, reasons behind the metric results, how that impacts delivery, and what teams are doing to address impediments including coaching plans.
* Ability to understand if teams are operating in a way the will reduce risk and allow us to deliver successfully. Know if key control steps are being skipped, ensure agile ceremonies/scrum events are being followed and help work through challenges and/or escalate as needed. Document evidence of key controls being followed.
* Utilize JIRA to tell the story of our progress. Collaborate with product owners/scrum masters to ensure work is getting into backlogs, work is pointed, and JIRA standards are followed. Fully leverage JIRA Enterprise and JIRA Align to help us manage the progress of work. Manage initiative/epic level plan and ensure work is properly identified to support release implementation activities. In partnership with the SIP, ensure work is structured appropriately in JIRA and data discrepancies are addressed.
* Ensure compliance to controls/policies that are put in place such as the Program and Project Management policies. Partner to ensure compliance with SDLC policies.
* Ability to raise your hand when discrepancies/conflicting guidance is identified or offered.
* Lead resolution of issues and mitigation of risks by pulling the right people together to solve, bring transparency to leaders and stakeholders, drive the issue to resolution, and ensure strong risk mitigation plans.
* Understand and monitor the operating metrics, know the team roadmaps, backlogs, and whats refined/not refined, whats committed, how many epics needed, stories, etc. Ensure consistent use of burn down and burn up charts.
* Produce risk plans and decisions logs. Work across product delivery leads to ensure a quality delivery.
* Provide leadership during release weekend and post-release. Ensure delivery is sound and we have a sound validation plan. Be available during release weekend activities, working with teams as appropriate. Actively monitor production support issues following a release.
* Drive or contribute to execution plans for enterprise driven work.
* Ability to bring visibility and written updates to stakeholders on product progress, delivery impediments and execution risks. Communicate updates for efforts in red or yellow regularly through the proper forum. Follow escalation procedures for communicating high impact issues or risks.

The salary range displayed below is based on a Full-time 40 hour a week schedule:
Salary range is determined by the location of the job.

NC-Charlotte: Min: $108,500 Mid: $155,000 Max: $201,500
MN-Minneapolis: Min: $108,500 Mid: $155,000 Max: $201,500
IA-Des Moines: Min: $108,500 Mid: $155,000 Max: $201,500
AZ-Chandler: Min: $108,500 Mid: $155,000 Max: $201,500

Required Qualifications
* 10+ years of experience in one or a combination of the following: project management, project delivery, project methodologies, digital product/program management, strategic planning or implementation
* 3+ years program management experience

Other Desired Qualifications
* Strong understanding of financial services.
* Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
* Proven ability to listen and communicate effectively with both internal and external stakeholders by employing a calm, credible and confident leadership style.
* Excellent written and verbal communication skills and the ability to present complex concepts into simplified solutions in a straightforward and understandable manner to multiple stakeholders.
* Proven success achieving objectives requiring a high level of cooperation from people in other parts of the organization.
* Ability to execute in a fast pace, high demand, environment while balancing multiple priorities.

Job Expectations
* This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
* Ability to travel up to 20% of the time

Street Address
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
MN-Minneapolis: 2701 Wells Fargo Way - Minneapolis, MN
IA-Des Moines: 800 Walnut St - Des Moines, IA
AZ-Chandler: 2800 S Price Rd - Chandler, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.