Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Strategy, Digital and Innovation (SDI) team includes Strategy, Digital Platform and the Innovation Group, and the professional services teams that partner with Consumer Small Business Banking, Consumer Lending and Wealth Management businesses. SDI's focus is on delivering the next generation of best in class servicing and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and collaborate effectively.

The Role
The Digital Platform team works closely with Wells Fargos lines of business to provide digital design, product and capabilities management of the Wells Fargo mobile app and digital platforms. We define the overall digital platform strategy and help ensure that Wells Fargo is creating the right digital-first experiences keeping the customer at the center of everything we do. As a Digital Consultant, your key responsibilities will include:
Provide leadership for our data exchange program focusing, co-creating and delivering consumer and small business data in use cases for Wells Fargo lines of businesses to leverage external customer transaction data to create better experiences for Wells Fargo customers.

To be a great fit for this role, you will:

* Be a passionate customer advocate to ensure that we are consistently adding value to their digital experiences
* Have proven experience building and implementing great products
* Enjoy collaborating with both internal and external business partners to drive solutions
* Have exceptional communication skills
* Be comfortable in a constantly changing environment
* Have passion for problem solving
* Be adept at handling competing priorities
* Possess strong analytical skills
* Develop understanding of competitors and industry norms

Responsibilities include but are not limited to the following:

* Partner with lines of business to create use cases and business cases for opportunities to use non-Wells Fargo data to improve customer experiences
* Partner with external providers of data aggregation solutions to create partnerships that serve the enterprise data exchange program and lines of businesses data needs
* Collaborate with UX/UI partners on developing user experience
* Partner closely with technology teams for solution design and delivery
* Drive efforts to inform, socialize and provide enhancement awareness to key business unit partners
* Utilize customer research and feedback to help drive change to the digital customer experience

Travel is required up to 10% of the time.

The preferred location for this role is San Francisco, CA.

**Due to anticipated high volumes, this requisition may be closed to applicants early**

Required Qualifications
* 12+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

Desired Qualifications
* Financial services industry experience
* Good analytical skills including strategically analyzing data and diagnosing opportunities/interventions
* Ability to identify business needs and deliver solutions in close partnership with line of business and technology
* Knowledge and understanding of digital technologies to include strong digital design sensibilities and familiarity with best practices for user-centered digital design
* Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

Other Desired Qualifications
* Ability to develop internal and external partnerships and collaborate on opportunities to create value for Wells Fargo, lines of businesses and customers
* Ability to think creatively to find innovative solutions to how lines of businesses can use data to improve their businesses and create value for customers
* Ability to work and influence successfully within a matrix environment
* Preferred experience/familiarity in the connected banking industry
* Excellent written and verbal communication skills and ability to articulate complex material to executive audiences

Job Expectations
* Ability to travel up to 10% of the time

Street Address
CA-SF-Financial District: 525 Market St - San Francisco, CA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary
Benefits
Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.