Job Description

Job Description
About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community based financial services company with $1.9 trillion in assets. Wells Fargos vision is to satisfy our customers financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,500 locations, more than 13,000 ATMs, the internet (wellsfargo.com), and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 261,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo & Company was ranked No. 29 on Fortunes 2019 rankings of Americas largest corporations.

Wells Fargo Consumer Lending

Wells Fargos Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether its buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending, Auto, Credit Cards, Retail & Merchant Services, Personal Lending, Consumer Lending Control, and Consumer Lending Shared Services.

The Position

Payment Network Relationship Manager is a new leadership position within the Card Retail and Merchant Services (CRMS) business that will be responsible for network oversight and implementation.

This individual will focus on:

Manage Network contracts

* Lead contract negotiations with payment networks (networks) across all relevant LOBs
* Work with 3rd party sourcing to ensure proper execution of contracts
* Primary business relationship Contact for Consumer Credit and Acquiring
* Manage Network agreements (e.g. Visa, AMEX, Master Card and Discover agreements)

Network relationships

* Day-to-day, POC for networks on behalf of CRMS
* Coordinate regular business reviews
* Point of entry responsible for learning, filtering and dissemination to CRMS, relevant network developments

Financial Oversight

* Collaborate with finance to review adequacy of billing received from networks, appropriately challenge
* Oversee distribution and optimization of marketing funds received across CRMS & other business units
* Review optional services usage from CRMS

Compliance & Controls

* Evaluate list of existing/new network rules and determine business applicability
* Quarterback the process of assessing gaps to rules and developing solutions for execution in coordination with relevant LOBs
* Lead process for CRMS requesting rule waivers
* Monitor CRMS adherence to Network rules and compliance
* Monitor network compliance to contract key terms and conditions
* Lead discussion w/networks in cases of non-compliance

Expertise, Reporting & Internal Communications

* Ensure LOBs are up to date with current and future developments regarding networks
* Serve as a proactive, consultative expert on all networks products and services, plus qualifications, interchange, plastics, branding and more

Project Management

* Serve as a proactive, educated facilitator of communications and projects between Wells Fargo and payment networks
* Provide leadership in identifying, prioritizing and building consensus around new initiatives
* Lead the Network Enhancements Forum and related PMO projects to ensure mandates are implemented

Locations: Wilmington, DE; New York, NY; Des Moines, IA; Chandler, AZ; Minneapolis, MN and Charlotte, NC

Required Qualifications
* 5+ years of leadership experience
* 10+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services

Other Desired Qualifications
* Proven ability to build collaborative relationships, develop, maintain and strengthen both internal and external relationships, initiate action plans, manage change, make high impact decisions and complete challenging assignments
* Possess exceptional oral and written communication skills and an ability to synthesize and articulate complex topics into simple, clear communications to all levels of the organizations
* Proven ability to develop and implement a strategic plan within a business and lead it to completion
* Deep relationship management skills, working with internal and external individuals and organizations with a demonstrated ability to influence, add value, reach consensus and create win-win solutions
* Extensive knowledge and understanding of payment card industry, specifically Visa, including Acquiring & Acceptance, Card Strategy, Digital Solutions, Disputes, Network, Operations and Risk identification/management
* Extensive knowledge and understanding of merchant sales and acquisition, transaction processing, risk management, and marketplace dynamics
* Extensive knowledge and understanding of network portfolio and lifecycle management strategies (create, launch, manage, and market profitable card programs)
* Familiarity with Visa Digital Solutions (well-versed in the tools to create, manage and accept secure digital payments in-store, online or in-app) and VisaNet (interchange, stand-in processing, and Edit Package)
* Understanding of Visas operational systems and processes (managing authorizations, to billing statements, to new Visa rules)
* Strong understanding of payment processing and customer needs
* Evidence of leadership, initiative, accountability, productivity and teamwork required
* Effective leadership in managing multiple initiatives, multi-tasking and prioritization in a fast-paced, matrixed environment

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.