Job Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

This function is responsible for medical and ancillary product premium billing.

As a Senior Billing Analyst, you will be responsible for managing a group of businesses. This role requires customer interaction where you will build a rapport with the groups you support. As a Senior Billing Analyst, you will look through accounts, see what action is needed and follow through. This is a self - driven role and needs to be self - managed. You will be responsible for applying payments and completing reconciliations. The bulk of your day will be spent working with customers that choose not to pay as billed. Calls are completed to collect outstanding balances.

These are not a hard collection call, just initial outreach based on the timing of their payment or residual balances. We are asking when we can expect to see their payment or adjustments. As work is completed throughout the day you will be asked to track your tasks to monitor productivity. This information, along with quality and customer service, is used to assist with decisions around quarterly bonuses. When you start on the team you will have a mentor, and a backup right out of training. The Senior Billing Representative team is a group of about 35 people. They function as a team, attending meetings, and collaborate via group chat sessions.

Primary Responsibilities:

* Review accounts and contact customers to reconcile / resolve discrepancies and provide updates to leadership and finance team on outstanding balances
* Support customers, answering questions and providing direction as needed via phone calls and email
* Apply payments to customers' accounts
* Coordinate activities of internal business partners on behalf of the customer
* Collaborate with Finance for timely collection of premiums via customer outreach
* Support the team buy reviewing policies, and system enhancements to ensure efficiency and quality

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* High School Diploma / GED (or higher)
* 1+ years of experience in Billing, Reconciliation, and / or Accounts Payable / Accounts Receivable
* Experience with Microsoft Word (creating and formatting documents) and Microsoft Excel (creating / updating spreadsheets and creating / using formulas)
* Ability to work Monday through Friday from 8:00 am to 4:30 pm
* Residing in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided).
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

* 1+ years of Customer Service experience
* Experience with Microsoft Outlook (create emails / folders, set up rules, and calendar invites)

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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