Job Description

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)



Please review the following job description:

Primary Purpose:
Provide leadership, management and direction for the Test Environments Management Team. Responsible for providing hands on direction for test environments management and support related activities for application systems and technologies in support of one or more Business Units within the enterprise. Provide guidance and direction to Enterprise Technology and Business Units on test environments management and support solutions; ensuring recommendations are in alignment with Truist policies, standards and processes. Understand the enterprises core technology competencies and the value they bring to business processes for a competitive advantage. Interact with internal customers to ensure continuous customer satisfaction.

Coordinate, direct and lead first level managers and team members to drive work efforts, primarily focused on the test environments management and support aspects of the various phases of the Software Testing Life Cycle, ensuring effective feasibility and requirements analysis, test planning and estimation, test analysis and design, test execution and reporting, and test closure.

Essential Duties and Responsibilities:

1. As part of the Enterprise Technology Testing and Quality Engineering Team, provide leadership, management and direction for the Test Environments Management Team in all areas of test environments management and support

2. Provide management and oversight to the Test Environments Management Team in TEM processes, testing strategies and approaches and standard practices.

3. Establish and ensure scheduled milestones on project and program objectives are met in a timely manner.

4. Exhibit an in-depth knowledge of the principles, theories, practices and techniques for accomplishing activities related to planning, designing and managing TEM delivery of projects and programs.

5. Represent the Test Environments Management Team when working with Truist partners to understand business and technical problems and provide solutions to those problems.

6. Effectively support Enterprise Technology with a focus on delivering high-quality solutions and maintaining production stability.

7. Provide test environments management and support for all software development and integration activities for applications within assigned areas to include small stand-alone enhancements, medium projects and strategic large-scale projects. May include working with other Enterprise Technology groups on evergreening and infrastructure initiatives.

8. Establish efficient processes, policies, standards and performance measurements to effectively manage and optimize service delivery.

9. Leverage emerging technologies and test automation capabilities to improve business efficiencies, enhance speed-to-market of solution delivery, and support business enterprise transformation and optimization.

10 Promote, instill and demonstrate Truists Client Service culture and behavior. 11. Ensure team provides repeatable test environments management activities and deliverables following industry best practices.

12. Effectively manage risk through the first line of risk defense, proactively identifying risks and implementing the necessary mitigations based on criticality.

13. Plan and develop departmental budgets in accordance with established guidelines. Administer compliance to meet budgetary goals and negotiate changes, as required. Plan and manage the Workload Planning process for your team.

14. Provide informational reporting to staff, colleagues, senior management and clients on a regular basis to ensure all relative and critical information is clearly and expeditiously shared.

15. Direct the human resource activities for assigned team (e.g. counseling, conducting performance appraisals, setting performance expectations, addressing performance issues, succession planning).

16. Work with technology vendors to ensure high quality code or service delivery adhering to stated Service Level Agreements (SLAs). Serve as the technical point of contact for applications within assigned areas.

17. Review technical and business processes, standards and procedures, making recommendations for continuous improvement.

18. Works collaboratively with other supporting areas to plan, design, execute and report on test data management.

19. Leads test environments management team in overall technical strategy and execution.

20. Coordinates and facilitates meetings and forums as needed to support test data management objectives.

21. Communicates and collaborates effectively at various levels of the organization requires little supervision when collaborating, facilitating or representing senior management.

Required Skills and Competencies:

1. Bachelor's degree in Computer Science or related discipline or equivalent education and related training. Masters degree in technology-related field or MBA preferred.

2. Minimum of 10 years of progressively responsible managerial and leadership experience in technology with demonstrated proficiency in leading people, driving large-scale technology projects, and managing large-scale, complex integrate test environments

3. Minimum of 7 years of hands-on test environments management experience across various domains (mainframe, distributed, virtual, cloud, etc.) 4. Expert-level knowledge, skills and background with mainframe (zOS, CICS, DB2, VSAM, TSO, Batch, Scheduling, etc.) and distributed environments (Windows, RHEL, Unix, AIX, etc.)

5. Knowledge of various environmental elements as they relate to testing (i.e. distributed, mainframe, middleware, network, compute, storage, cloud, etc.).

6. Extensive knowledge, skills and background in various test environment configurations and methodologies on premise data center, SaaS, Internal Cloud, External Cloud, etc.).

7. Extensive knowledge, skills and background in various development and methodologies waterfall, agile, scrum, etc.

8. Knowledge, skills and background with automated pipeline delivery methods building and integrating with various pipeline processes and platforms (Jenkins, GitLab, Azure DevOps Server/TFS, etc.)

9. Prefer some experience and competency with a distributed programming and/or scripting language i.e. Java, C, C/C++, SQL, JavaScript, Powershell, Windows Batch Scripting, etc.

10. Prefer some experience and competency with mainframe programming and/or scripting languages i.e. COBOL, JCL, REXX, etc.

11. Experience and understanding of mainframe job control language (JCL) 12. Experience and understanding of job scheduling tools CA7, ESP

13. Strong ability to effectively communicate and collaborate at various levels of the organization requires little supervision when collaborating, facilitating or representing senior management.

14. Self-starter that can work independently and collaboratively, while remaining effective at reporting status on tasks daily

15. Strong detail orientation highly quality oriented

16. Strong communication skills with ability to communicate and document status and complex issues effectively via email, phone, meetings, etc.

17. Strong documentation skills with ability to create clear, concise, detailed artifacts when needed

18. Strong business, industry, and technology domain knowledge with broad understanding of various testing methodologies, approaches and concepts

19. Ability to interact effectively with business and technology stakeholders 20. Demonstrated experience in vendor management Ability to act strategically while driving execution on multiple initiatives within deadlines

21. Ability to lead dynamic and creative work teams in learning and applying new skills to respond to constantly changing business needs and technology environments

22. Ability to innovate and create original concepts Strong analytical, problem-solving and conceptual skills