Job Description

Req. ID: 219163

Our vision is to transform how the world uses information to enrich life. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

The VP, Cloud and Infrastructure Operations is responsible for consolidating, running and driving the continuous evolution and improvement of Microns global cloud and infrastructure operations. This role will lead global infrastructure and cloud operations and will set our Cloud and Infrastructure strategy, help drive our transition to cloud, handle portfolio projects, budgets, and ultimately ensure that service delivery is timely, on budget, and of maximum quality.

Major responsibilities:

* Lead the strategy, design and deployment of a multi-cloud infrastructure, including compute, storage, and network systems to support our move to cloud
* Partner with Cloud Service Providers and technology vendors to ensure SLAs are met and quality meets or goes above and beyond expectations
* Lead a consistent, measurable process to operationalize and scale cloud based critical initiatives and execution
* Lead a distributed team responsible for running a 24x7x365 Cloud, Infrastructure and Operations organization with staff located in multiple locations
* Ensure operations and our projects are efficient, customer focused, within budget and are supporting the strategic objectives of the organization
* Establish a strategy and vision across the Cloud and Infrastructure and Operations team
* Develop, recruit, and mentor a top performing team of global leaders across cloud, data center operations, and network, compute, and storage
* Provide strong leadership, guidance, and direction related to cloud service delivery and legacy infrastructure and operations
* Develops opportunities for cross-team effectiveness and removes organizational barriers for strong teamwork, collaboration, and excellent service delivery
* Partner with the Security team to ensure adherence to security and compliance safeguards, policies and procedures
* Establishes key performance indicators, SLAs, metrics and measurements demonstrating area health. Communicates through operational reviews. Measures and tracks against industry benchmarks and standards.
* Identify and implements critical metrics vital to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory
* Leads vendor relationship to maintain day to day operations and strategic goals for Data Center Operations SLAs and deliverables. Works with current vendor partners to develop and deliver strategic plans. Coordinates all data center vendor contracts, streamlining services required and optimizing overall costs.
* Lead budgeting and forecasting, planning, deployment, incident and problem management, and change management across Cloud/Infrastructure & Operations

Qualifications:

This is a high-profile, GLOBAL position requiring a tried and experienced operations executive, steeped in cloud based platforms. A strategic manager with a high level of business insight, pension for innovation, natural leadership skills, transformative mind-set and a hyper-focus on making a positive impact!

* BA or BS, preferably in business, economics, or a field related to computer science or information science, MBA preferred
* 15+ years of experience in an operational, management, or services delivery role in either high-tech or at a Cloud Service Provider
* Direct experience working with Azure, AWS, or GCP
* 5+ years of experience handling high-volume customer-facing SaaS applications is required
* 10+ years of upper management experience and leadership skills
* 10+ years hands-on experience in 24x7x365 cloud operations or SaaS Operations
* Direct experience driving continuous improvements in process and operational efficiencies. Lead process-improvement efforts and manage the implementation of both business processes and technical solutions. Drive standards across cross functional teams.
* Adept in leading Global Infrastructure and the team that runs Global Infrastructure to meet regional compliance requirements and achieve 99.999% up time with high velocity on ticket resolution and issue remediation
* Work towards results with a passion for technology and continuous delivery
* Experience building and leading a high performance team across multiple geographies
* Ability to quickly drill down to solve problems and take ownership of the resolution
* Demonstrated ability to think strategically
* Experience integrating with 3rd party service platforms
* Strong leadership and team building skills
* Ability to partner cross functionally in order to drive complex strategic projects
* Excellent project management skills with the ability to work to deadlines and successfully lead multiple initiatives

About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions. Through our global brands Micron and Crucial our broad portfolio of high-performance memory and storage technologies, including DRAM, NAND, 3D XPoint memory and NOR, is transforming how the world uses information to enrich life. Backed by more than 40 years of technology leadership, our memory and storage solutions enable disruptive trends, including artificial intelligence, 5G, machine learning and autonomous vehicles, in key market segments like mobile, data center, client, consumer, industrial, graphics, automotive, and networking. Our common stock is traded on the Nasdaq under the MU symbol. To learn more visit micron.com/careers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.