Job Description

Our Risk & Payments teams purpose is to serve our global community by providing payment support, upholding our payment principles, and protecting individuals and businesses against payment abuse. We seek to lead the payments industry in trust, integrity, and support. To help to achieve this mission, we are adding a Payments Data Analyst in our Payment Operations team. In this role, you'll be responsible for driving measurement, data analytics and data infra solutions across different payment customer support flows on Facebook, Instagram, Messenger. Youll be monitoring, understanding and building a scalable customer support ecosystem. We are looking for someone who can set the direction in measuring the performance of our customer support and payment products by aligning different engineering, product, and operations teams, and by building on the strengths of those teams. Our ideal candidate is passionate about data and has a track record of bringing course-changing insights to cross-functional teams.

Payments Data Analyst, Payment Operations Responsibilities

* Provide data insights, determine what is important, clarify next steps

* Design, prototype and test metrics

* Create forecasting, monitoring and alerting systems for these metrics

* Develop data infrastructure to connect payment product data to operational data

* Facilitate data conversations with product, engineering and operations teams to align on shared goals

* Create a deep understanding of a complex technical environment through data and reporting

* Become an expert in Facebook's payments and support infrastructure, products, tools, systems, and data

* Lead efforts in creating quality assessment systems of complex operational flows

Minimum Qualifications

* 3+ years of experience designing, running, and presenting data analysis

* Proven experience building relationships among multiple teams

* 2+ years of experience querying data (SQL or similar) or performing statistical analysis (R, Python, or similar)

* Experience explaining data analyses to cross-functional teams who are not focused on analytical work

* Experience working autonomously and collaboratively

* Analytically driven with experience manipulating large data sets in SQL or equivalent, and drawing actionable insights from data

* Experience communicating with and influencing technical and non-technical audiences

Preferred Qualifications

* A Bachelor's degree in Science, Engineering, Operations Research, Economics, Business or similar or equivalent professional experience

* Graduate degree or equivalent practical experience in related field

* Experience working in the payments industry

* Experience delivering measurable results in customer support or business strategy

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.