Job Description

Do you want to be at the heart of Microsoft's massive digital and cultural transformation? Are you passionate about understanding the complexity of people and want to work in a vibrant Studio where Research and Design work closely together? Then, check us out!

Core Services Engineering (CSE) in the Cloud and AI org builds the products and services that Microsoft runs on, and our Studio team is playing a critical role by bringing together expertise in Research, Design, and Accessibility to create experiences that empower our fellow employees around the globe to achieve more in their lives. Together with our partners, we are raising the bar of user experience so we can all make a difference at Microsoft.

We are seeking a UX Researcher who will play a critical role in driving product decisions and formulate the North Star vision for the Smart Campus team by delivering creative, agile, and strategic research outcomes that directly impact the users. You will have a deep focus on identifying real problems to solve and uncovering unmet needs that will inform the company's strategy for reimagining the employee experience. In this role, you will become a trusted, strategic partner to product stakeholders by delivering actionable insights that help define the modern state of the art workplace at Microsoft.

This includes:

Influential UX researcher who understands the product making experience to draw upon as you provide research expertise to your project space

* Balance both agile and strategic research methods to influence product direction and overall user experience
* Develop and deliver user research plans and strategies, prioritizing research needs, and creating clarity in ambiguous spaces
* Deep analytical and synthesis skills with a proven ability to turn research results into product insights
* Build strong trust-based relationships with stakeholders to communicate the highest value of Research
* Work Closely with multiple disciplines on shared goals and influence of business stakeholders

* Design and conduct generative research to understand pain points and unmet needs, and evaluate user experience concepts, prototypes, and experiences to influence your product areau202Fu202F
* Bring insights to life to drive our Design and Engineering organizations by focusing on the right problems to solveu202F
* Own the customer findings in your areas and evangelize the customer to Design and Engineering teamsu202Fu202F
* Drive product decisions and design directions by being part of the decision-making process with your insights
* Collaborate with other UX Researchers and Designers to leverage and build upon knowledge.

* Minimum of 2-4 years of experience in a UX Research role on a product teamu202F
* Well established portfolio of research techniques from ethnography, field studies, interviews to usability studies, concept validation, user journey mapping, surveys, and competitive analysisu202Fu202F
* Deep analytical and synthesis skills with a proven ability to turn research results into actionable product insightsu202F
* Excellent written and verbal communication skills
* A minimum of Master's degree in HCI, ethnography, cognitive or experimental psychology, sociology, or human factors OR a BA/BS in one of the above fields with academic or industry experienceu202F
* Added bonus would be experience working in the areas of enterprise collaboration, employee experience, and physical spaces

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.