Job Description

MORE ABOUT THIS JOB

CONSUMER (MARCUS BY GOLDMAN SACHS)

Marcus by Goldman Sachs is the firms consumer business, combining the entrepreneurial spirit of a startup with 150 years of experience. Today, Marcus has $50 billion in deposits, $5 billion in loan balances and 4 million customers across our lending and deposits businesses, as well as the personal financial management app, Clarity Money. Through the use of insights and intuitive design, we provide customers with powerful tools and products that are grounded in value, transparency and simplicity. We are backed by our unique team, comprised of individual contributors from leading agile technology companies, fintechs and consumer financial services companies, allowing us to disrupt the industry, while helping consumers take control of their financial lives.

RESPONSIBILITIES AND QUALIFICATIONS

The ideal candidate will support all aspects of both Servicing and Regulatory communications for the Marcus Deposits business. Candidate will lead deployment of new customer communications and monitor delivery of existing communications in a timely and accurate manner. The ideal candidate is resourceful, detail-oriented, motivated, problem solver and is able to work effectively as part of a team in a fast-paced and dynamic environment. In this role, the candidate will be responsible for managing design and deployment of customer communications (direct mail and email campaigns) to coordinate and support a fast growing customer portfolio. Candidate will be tasked with the execution of all regulatory, servicing and other customer communications, ensuring alignment with the overall goals and objectives of the business. Candidate will drive continuous efficiency and improvement within the operating processes (i.e. SOP development, proper governance over processes, and workflows).

Essential Responsibilities:

* Build and maintain relationships across various functional teams to enable ongoing collaboration (Creative Services, Data Engineering, Marketing, Legal, Compliance, Contact Center, etc.)
* Define, automate and streamline customer communications processes for the purpose of optimizing customer relationship campaigns
* Manage customer campaigns E2E, including ideation, development, design (HTML5), testing, execution and analysis to meet business goals and optimize customer experience
* Develop clear KPI reporting to ensure growth and efficiency targets are met and identify emerging trends or risks
* Manage third party vendors for deployment of communication and account fulfillment activities

Basic Requirements:

* Experience collaborating cross-functionally to support business goals and requirements
* Strong quantitative and data analytical skills to monitor and identify trends or risks
* Aptitude to manage multiple tasks by demonstrating project planning, project management, organization, and time management skills and strong attention to detail
* 2+ years experience working in Financial Services, Consumer / Retail Banking experience a plus
* 1+ years experience with communication automation tool (Eloqua, Marketo, Adobe Campaign)
* Proficiency with CRM systems
* Proficiency in JIRA, SharePoint, Excel (Macros, Pivot table, V-lookups, PowerPoint, basic HTML required)
* Proven record of building and adhering to processes to ensure efficiency
* Experience managing external vendors
* Excellent organization and project management skills
* Excellent written and verbal communication skills
* Ability to interact with all personnel levels of the organization
* Ability to adapt to new changes and new challenges
* Ability to communicate requirements for consumption by Technology
* Ability to work independently and be collaborative
* Bachelors degree in Communications or related field

Desired Characteristics:

* Strong project management background with the ability to determine and communicate prioritization
* Self-starter with a strong sense of urgency and ability to perform under tight timelines
* Strong organization, communication and critical thinking skills
* Strong implementation/execution experience
* Strong attention to detail
* Ability to effectively manage complex and/or multiple projects to completion on time autonomously