ITSM Process Specialist
Posted on: 12 Feb 2021
Brentwood, TN
Job Description
5200 Virginia Way, Brentwood, Tennessee, 37027, United States of America
Job duties include, but are not limited to:
* Support processes for Knowledge, Incident, Problem, Request, and Service Catalog as they relate to service management
* Create and manage Problem records from identification to resolution
* Perform Incident trend analysis to identify recurring issues and pain points for end users
* Evaluate how system changes will impact customers
* Collaborate with development and testing teams on resolutions to reported issues and problems
* Create, approve, and manage Knowledgebase articles
* Compare records in ServiceNow against documentation best practices
* Collaborate with various stakeholders to ensure proper service level management
Job Requirements:
* Proficiency in Microsoft Office Suite; Expertise in Excel a plus
* Critical thinking and problem solving skills
* Basic understanding of HTML
* Experience with ServiceNow; Expertise in the reporting application a plus
* High School diploma
What Well Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
* Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
* Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
* Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.
DaVita
Denver, CO
DaVita Inc. provides kidney dialysis services for patients suffering from chronic kidney failure or end stage renal disease (ESRD). The company operates kidney dialysis centers and provides related lab services in outpatient dialysis centers. It also provides outpatient, hospital inpatient, and home-based hemodialysis services; owns clinical laboratories that provide routine laboratory tests for dialysis and other physician-prescribed laboratory tests for ESRD patients; and management and administrative services to outpatient dialysis centers.
In addition, the company provides disease management services; vascular access services; clinical research programs; physician services; and comprehensive care services. As of December 31, 2018, it provided dialysis and administrative services in the United States through a network of 2,664 outpatient dialysis centers serving approximately 202,700 patients; and operated 241 outpatient dialysis centers located in 9 countries outside of the United States serving approximately 25,000 patients.
Further, the company provides acute inpatient dialysis services in approximately 900 hospitals and related laboratory services in the United States. The company was formerly known as DaVita HealthCare Partners Inc. and changed its name to DaVita Inc. in September 2016. DaVita Inc. was founded in 1994 and is headquartered in Denver, Colorado.
-
IndustryHealthcare
-
No. of Employees77, 700
-
Website
-
Jobs Posted2922
