Job Description

Citis US Consumer Business includes Branded Cars, Retail Bank & Mortgage and Citi Retail Services. Our products and services cover a wide range of client banking needs including credit cards, basic banking, mortgages, lending, payments and investment advisory services, to individual consumers and small businesses.

To deliver on Citis mission, provide financial services that enable growth and economic progress, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship, particularly in the U.S. To do so, we have aligned our structure with our strategy, to ensure we win in the U.S., our largest market, and drive greater client-centricity across product, segment and geography.

Citi established its Citi Data Management Policy and Standard (CDMP) to govern and manage data in compliance with regulatory expectations. It sets forth the minimum requirements for the implementation of a consistent and controlled approach to create and use data as a critical corporate asset. The Policy also establishes a Governance Model for Data Management, Governance and Quality across Citi. All Citi employees, contractors, and personnel with responsibility for the ownership, production, and consumption of data must manage data in accordance with the CDMP.

This position is in the US Consumer Bank, supporting its data governance related functions as outlined in the CDMP and managed by the US Consumer Analytics (USCA) team.

Summary

Your goal as the Data Quality IMR (Issues Management Resolution ) Group Manager is to align experts and individual contributors across lines of business and accountable to address data quality issues through the IMR process.

In this role, the individual will lead a team to ensure adherence to Citis Data Management Policy (CDMP), improve data trustworthiness through the successful closure of data quality issues / IMRs, and provide required support to eliminate potential future data quality issues.

Main responsibilities

Functional

* Provide strategic business program and project management for Data Quality / IMR related activities in partnership with CBORC, Process Owners, Data Steward Teams and other stakeholders and partners.
* Accountable for end-to-end IMR lifecycle of a data quality related issues.
* Champion and execute the business strategic data plan and policy to improve data quality and the IMR process.
* Collaborate with CBORC, Technology, and Process Owners to identify data quality issues. Accountable to develop and execute IMR activities.
* Develop, Maintain, Socialize IMR processes to ensure consistent adoption of IMR activities
* Partner with Process Owners, Data Stewards and other stakeholders to confirm risk level, understand functionality, determine patterns, complexity, identify themes and develop and execute plans for managing and closing data quality issues and IMRs.
* Develop, socialize, get approvals and execute IMR plans.
* Manage and lead a variety of activities designed to implement process level data enhancements in support of the strategic plan to improve data quality
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
* Subject Matter Expert on CDMP, Issue Management & Resolution (IMR), Data Quality and other data-related Citi policies and standards.

Management

* Manage an data quality / IMR team to ensure adherence to Citis Data Management Policy (CDMP) and reduce risk to the business by successfully completing IMR activities as planned and reducing existing and future data quality occurrences.
* Be a thought leader for Data Governance. Share best practices. Identify ways to simplify and enhance ways to adhere to Citis Data Management Policy (CDMP). Develop actionable project plans to improve data quality and address data issues.
* Be a trusted advisor and partner to the supporting functions and stakeholders.
* Present status updates, issues / challenges / risks and solutions to senior management, stakeholders and partners in a succinct manner to drive decision-making and actions.
* Lead meetings to solve issues / challenges / risks by factoring input from partners and diverse points of view.
* Drive culture change to make the organization data savvy and understand data controls and data quality via lunch-n-learn sessions and equivalent forums in partnership with Process Owners, Data Stewards, Data Custodians, Data Providers, etc.

Education & Qualifications

* A Bachelors degree in Business, Finance, Engineering or Information Systems, or an equivalent combination of education and experience. A Masters degree is preferred, but not required.
* At least 10+ years of combined experience in banking and financial services industry and data governance.
* Experience includes managing / leading data and data quality initiatives, developing or supporting standards / policies and data-related issue management and remediation efforts.

Soft Skills Experience

* Led initiatives within a line of business and across the enterprise.
* Demonstrated relationship management and advisory skills with sponsors, key stakeholders, partners and team members.
* Good presentation skills, business and technical writing, and verbal communication skills to support decision-making and actions.
* Problem-solving and critical thinking skills to recognize and comprehend complex data governance issues, policies, regulatory requirements and industry information affecting the business environment.
* Demonstrated ability to deal with ambiguity and to interface with internal and external resources to define requirements.
* Willingness to pitch-in with other team members. Entrepreneurial spirit to identify problems or challenges and solve them.

Management

* Experience managing geographically dispurs teams
* Coached or mentored direct team members and indirect team members.
* Actively managed various aspects of data-related initiatives including planning and delivery.
* Led efforts to solve issues / challenges / risks with input for solutions from cross-functional team members and diverse viewpoints.
* Regularly provided timely status updates to management and stakeholders.

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Job Family Group:

Decision Management

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Job Family:

Data/Information Management

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Time Type:

Full time

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