Job Description

Looking for an HR Advisor Senior Lead to join the North America Consumer Banking Operations team. With over 25,000 employees across various North America and global locations, the North America Consumer Banking Operations team is aligned to support best-in-class client-centric support through Citis North America Consumer businesses functions, including Customer Service, Collections, Credit Initiation, Transaction Services, Core Operations, KYC/AML, and Customer Experience and Service Excellence. The Human Resources (HR) Advisor Senior Lead is a senior level position responsible for leading the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups.

Responsibilities:

* Partner with business leaders and HR Specialist areas (e.g. Compensation, Resourcing, Learning and Development) to design, plan, and implement broad HR programs, policies, and procedures to achieve desired HR goals
* Partner with Senior Leaders in recommending, developing, and/or executing Human Capital strategies to achieve business goals
* Coach seniors leaders on how to improve their individual leadership skills, focus on talent, differentiate performance, embrace diversity, and
* Strengthen the culture of assigned business groups
* Assess current organizational talent and ensure employee performance is differentiated and appropriately recognized
* Align people resources with appropriate business strategy
* Assess, identify, and diagnose business problems and opportunities
* Create, implement, and measure the effectiveness of initiatives that promote organizational/leadership capability
* Develop new approaches, policies, and procedures to encourage continual improvements in business and HR efficiency/effectiveness, and lead change management initiatives
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

* 10+ years of relevant experience
* Consistently demonstrates clear and concise written and verbal communication

Education:

* Bachelors degree/University degree or equivalent experience
* Masters degree preferred

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Job Family Group:

Human Resources

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Job Family:

HR Advisors & Generalist

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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