Sr. Rep Customer Service Ops
Posted on: 12 Feb 2021
Guaynabo, PR
Job Description
What Customer Operations Support contributes to Cardinal Health:
Customer Service Operations is responsible for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.
Accountabilities:
* Confer with customers by telephone to provide information about products and take orders.
* Check to ensure that appropriate changes were made to resolve customers' problems.
* Backorders and emergency orders management.
* Coordinate orders delivery dates.
* Review and confirm order status and delivery.
* Validate that prices are in compliance with our best pricing practices.
* Respond to customer problems or complaints.
* Manage weekly reports of open and delivered orders.
* Provide order status to clients.
* Consolidate orders.
Qualifications:
* A minimum of a High school diploma is required.
* A minimum of 2 years of experience in Surgical Medical Equipment is required.
* Prior computer experience using Microsoft Office systems required.
* Experience in logistics is preferred.
* Must be Fully Bilingual in English and Spanish verbal and written.
* Must have prior experience generating reports.
* Excellent written and oral communication skills.
* Shift: 8:00am to 5:00pm Monday to Friday.
What is expected of you and others at this level:
* Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.
* In-depth knowledge in technical or specialty area.
* Applies advanced skills to resolve complex problems independently.
* May modify process to resolve situations.
* Works independently within established procedures; may receive general guidance on new assignments.
* May provide general guidance or technical assistance to less experienced team members.
Cardinal Health
Dublin, OH
Cardinal Health, Inc. operates as an integrated healthcare services and products company in the United States and internationally. It provides medical products and pharmaceuticals, and solutions that enhance supply chain efficiency for hospitals, healthcare systems, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices.
The company operates through two segments, Pharmaceutical and Medical. The Pharmaceutical segment distributes branded and generic pharmaceutical, specialty pharmaceutical, and over-the-counter healthcare and consumer products. It also provides services to support the development, marketing, and distribution of specialty pharmaceutical products, as well as pharmacy management, and medication therapy management and patient outcomes services to hospitals, other healthcare providers, and payers; operates nuclear pharmacies and radiopharmaceutical manufacturing facilities; and repackages generic pharmaceuticals and over-the-counter healthcare products.
The Medical segment manufactures, sources, and distributes Cardinal Health branded medical, surgical, and laboratory products. It also distributes a range of national brand products; and medical products to patients’ homes, as well as provides supply chain services and solutions to hospitals, ambulatory surgery centers, clinical laboratories, and other healthcare providers. Cardinal Health, Inc. was founded in 1979 and is headquartered in Dublin, Ohio.
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IndustryHealthcare
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No. of Employees50,200
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Website
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Jobs Posted1719
