Technical Writer/Strategist
Posted on: 12 Feb 2021
Austin, TX
Job Description
Technical Writer/Strategist
Austin, Texas, United States
Design
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Summary
Posted: Feb 9, 2021
Weekly Hours: 40
Role Number:200221199
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple dont just craft products - they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Were looking for a seasoned writer and content strategist to craft simple, user-focused content for AppleCare Digital. Your work will help millions of customers find the answers they need, when and where they need them. Youll be challenged to wear several hats: writer, editor, creative problem solver, user advocate, and data analyst. We need someone who approaches problems with creativity, curiosity, and an analytical perspective. Someone who can build consensus, learn quickly, meet tight deadlines, think globally, and collaborate cross-functionally, all while keeping a cool head and positive attitude. Youll dive into the details while always considering the bigger picture. Youre confident in your work yet you listen to others, always keeping our customers as your top priority.
Key Qualifications
Key Qualifications
* Excellent communication, collaboration, and organizational skills
* 5-10 years of experience writing user-focused content (technical writing is a plus)
* Experience crafting content plans and using data to make decisions
* Ability to prioritize multiple tasks for several projects at the same time, often on short timelines
* Understanding of basic usability principles
* Experience writing content for desktop, mobile, and other apps and channels (experience with single-source content/CMS is a plus)
Description
Description
What you'll do: - Plan and write support content thats easy to find, use, and understand - Work closely with SEO leads, project managers, designers, and partners from engineering, product marketing, and legal teams - Think critically about the content you build: How content fits together, how customers will use it, when theyll need it, and how theyll find it - Identify content gaps and propose logical ways to fill them based on data - Synthesize content requests and data from multiple sources into cohesive content plans - Review content plans, progress, and results with partners and senior managers - Track important metrics to measure content efficiency and optimize/improve content as needed
Education & Experience
Education & Experience
- Bachelor's degree in technical communication, writing/composition, or similar field (Master's degree in technical communication preferred) - 5+ years of related experience with a Bachelor's degree, or 2+ years with a Master's degree
Additional Requirements
Additional Requirements
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Apple
Cupertino, CA
Apple Inc. designs, manufactures, and markets mobile communication and media devices, and personal computers. It also sells various related software, services, accessories, and third-party digital content and applications. The company offers iPhone, a line of smartphones; iPad, a line of multi-purpose tablets; and Mac, a line of desktop and portable personal computers, as well as iOS, macOS, watchOS, and tvOS operating systems.
It also provides iTunes Store, an app store that allows customers to purchase and download, or stream music and TV shows; rent or purchase movies; and download free podcasts, as well as iCloud, a cloud service, which stores music, photos, contacts, calendars, mail, documents, and others. In addition, the company offers AppleCare support services; Apple Pay, a cashless payment service; Apple TV that connects to consumers’ TVs and enables them to access digital content directly for streaming video, playing music and games, and viewing photos; and Apple Watch, a personal electronic device, as well as AirPods, Beats products, HomePod, iPod touch, and other Apple-branded and third-party accessories.
The company serves consumers, and small and mid-sized businesses; and education, enterprise, and government customers worldwide. It sells and delivers digital content and applications through the iTunes Store, App Store, Mac App Store, TV App Store, Book Store, and Apple Music. The company also sells its products through its retail and online stores, and direct sales force; and third-party cellular network carriers, wholesalers, retailers, and resellers. Apple Inc. was founded in 1977 and is headquartered in Cupertino, California.
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IndustryInformation Technology
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No. of Employees132,000
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Website
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Jobs Posted4535
