Program Manager, Global Training Strategy & Planning
Posted on: 12 Feb 2021
Sacramento, CA
Job Description
Program Manager, Global Training Strategy & Planning
Sacramento, California, United States
Software and Services
Add to Favorites Program Manager, Global Training Strategy & PlanningRemoved from favorites
To view your favorites, sign in with your Apple ID.
Sign In
Dont have an Apple ID?
* Create one now
* Forgot your Apple ID or password?
Submit ResumeProgram Manager, Global Training Strategy & Planning
Back to search results
Summary
Posted: Feb 5, 2021
Role Number:200221450
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple dont just craft products - they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Collaboration & Productivity team works hard to provide our internal employees with information, tools, and support throughout their careers at Apple. We focus on building productivity and collaboration tools, and provide information, training, and support needed to use those tools effectively. Using data to drive end user efficiency, our eclectic team manages clients, provides internal services, creates applications, and acts as the voice of IS&T to the company. Everyone and Apple depends on our teams communication skills, obsession over the customer experience, and attention to detail. We are looking for a process-oriented program manager to lead global IT training strategy and planning efforts, encompassing everything from annual budget planning to data-driven program execution. The ideal candidate possesses a strong customer service ethic, handles ambiguity with ease, and understands the core strengths that make Apples products easy to use.
Key Qualifications
Key Qualifications
* Able to effectively partner cross-functionally, and leading projects while partnering with the specialists to deliver results
* Ability to effectively forecast and allocate resources across a number of projects to meet schedules and goals
* Curiosity and aim to improve operational efficiency
* Ability to communicate complex technical concepts concisely and clearly and translate them into business requirements
* Understanding of compliance management
* Teammate with great written and verbal communication skills, excellent listening and strong coordination skills, and the ability to build relationships
* Creative problem solving skills, and comfortable working with ambiguity
* Experience leading team discussions with large, global groups, which may include senior managers and executive leadership
* PREFERRED EXPERIENCE AND SKILLS
* PMP Certification
Description
Description
This position will own the global learning infrastructure, including learning management system and reporting platforms, and the creative development of both new solutions and enhancements to existing systems. This role will be responsible for defining strategic and operational goals and design a corresponding roadmap for achieving those goals. Build and develop monthly business and leadership reports that outline performance against key strategic initiatives. Manage financial processes for global training and Helpdesk teams, including: financial planning (capital and operational expenses) and headcount planning.
Education & Experience
Education & Experience
Bachelors degree or equivalent work experience required
Additional Requirements
Additional Requirements
* Work hours variable, weekend and holiday work required at times
* Weekend, holiday and on-call work required at times
* Travel up to 25% required
Submit ResumeProgram Manager, Global Training Strategy & Planning
Back to search results
Add to Favorites Program Manager, Global Training Strategy & PlanningRemoved from favorites
To view your favorites, sign in with your Apple ID.
Sign In
Dont have an Apple ID?
* Create one now
* Forgot your Apple ID or password?
See all roles in Sacramento
Apple
Cupertino, CA
Apple Inc. designs, manufactures, and markets mobile communication and media devices, and personal computers. It also sells various related software, services, accessories, and third-party digital content and applications. The company offers iPhone, a line of smartphones; iPad, a line of multi-purpose tablets; and Mac, a line of desktop and portable personal computers, as well as iOS, macOS, watchOS, and tvOS operating systems.
It also provides iTunes Store, an app store that allows customers to purchase and download, or stream music and TV shows; rent or purchase movies; and download free podcasts, as well as iCloud, a cloud service, which stores music, photos, contacts, calendars, mail, documents, and others. In addition, the company offers AppleCare support services; Apple Pay, a cashless payment service; Apple TV that connects to consumers’ TVs and enables them to access digital content directly for streaming video, playing music and games, and viewing photos; and Apple Watch, a personal electronic device, as well as AirPods, Beats products, HomePod, iPod touch, and other Apple-branded and third-party accessories.
The company serves consumers, and small and mid-sized businesses; and education, enterprise, and government customers worldwide. It sells and delivers digital content and applications through the iTunes Store, App Store, Mac App Store, TV App Store, Book Store, and Apple Music. The company also sells its products through its retail and online stores, and direct sales force; and third-party cellular network carriers, wholesalers, retailers, and resellers. Apple Inc. was founded in 1977 and is headquartered in Cupertino, California.
-
IndustryInformation Technology
-
No. of Employees132,000
-
Website
-
Jobs Posted4535
