Job Description

About JLL

Were JLLa leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 92,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. Thats why were committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.

Confidence can sometimes hold us back from applying for a job. But well let you in on a secret: theres no such thing as a perfect candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If youre a leader of any level or experience and this job description resonates with you, lets talk.

What this job involves

Leadership role responsible for ensuring the delivery of Data Center FM/IT Services Operations for dispersed regional or divisional portfolio related to enterprise, colocation, hyperscale and edge computing. The role supports sales, solutions, due diligence, transitions, operations and compliance of data centers across a region or division focusing on expanding the services line while ensuring profitability and growth targets.

Essential Duties and Responsibilities:

* Provide data center operational direction/leadership at the account/divisional/region level to advance Data Center capabilities and JLL market share in FM and IT services while promoting DC lifecycle products
* Responsible to enable growth within global data center sector service line
* Build strong working relationships with key client representatives and promote JLLs DC Management expertise that covers FM Ops, Consulting, Transaction Management or Leasing and Project Management.
* Implement standard business operating mechanisms such as regular team meetings, strategic review forums, training conferences and regular analysis and reporting processes to ensure team engagement and alignment and to provide an effective and efficient business operation in Data Center FM
* Lead large teams of indirect and direct employees influencing business outcomes for the data center/CEM global service offering
* Responsible to drive operational excellence within a region of critical accounts focusing on financial and operational performance/compliance
* Actively participate in Engineering Operations and DC Operations activities by attending required meetings and developing and implementing programs and procedures on a priority basis so as to support the Engineering platform and strategy.
* Responsible to drive a culture of 100% data center uptime managing KPIs according to JLL contractual parameters exceeding customer expectations
* Ownership of account deployments impacting financial profile and operational delivery
* Support data center business pursuits with divisional and regional business ensuring targets are achieved
* Coordinate between Solution Development, Engineering Operations platform, Transactions Management, Project Management and provide a key linkage between the wider JLL organization and client representatives.
* Provide data center solutions and new business transition support leading complex engagements and transformation programs in high risk environments.
* Provide technical advice and consultancy to clients and the JLL DC facilities management and Engineering Operations teams as required. Attend QBRs for major data center accounts
* Monitor market trends and changes to ensure that JLL provides industry best practice in the delivery of DC FM Operations
* Drive deployment of data center products and support post-deployment and feedback loop.
* Provide input to strategic data center product bundle to enhance JLL Data Center capabilities.
* Provide ownership of all DC/CE managed space within a designated area.
* Leadership of our all data center best practices focused on networking, best in class performance, program/playbook updates and Engineering Center of Excellence.
* Act as subject matter expert and single point of contact for data center operational management within your assigned responsibility.
* Development and deployment of strategic tools and processes necessary to support an industry leading data center program focused on 100% uptime.
* Advance market position with analytics of mission critical applications and processes to digitize CE data.
* Leadership of our all data center best practices focused on networking, best in class performance, program updates and Engineering Center of Excellence.
* Consult with clients and account leadership with all aspects of data center operations, management, account expansions and design.
* Lead critical environments portfolio transitions, technical due diligence, root cause analysis, personnel development and establishing technical training programs.
* Maintain effective communications with external and internal clients, technical personnel and key management
* Position could require up to 40% travel.

Sound like you? To apply you need:

* Bachelor of Science degree or equivalent
* Minimum of 15 years data center operations experience related to FM or IT service delivery
* Minimum 8 years driving business line expansion in a high growth market
* Ability to drive multiple accounts within a division or region with values ranging from $20-100M

What you can expect from us

We succeed togetheracross the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We cant wait to see where your ambitions take you at JLL.

Apply today!

Apply quoting reference REQ130834 at jll.com/careers.

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JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.