QMS Continuous Improvement Manager, Employer Solutions
Posted on: 8 Feb 2021
Collegeville, PA
Job Description
Job Description
Quest Diagnostics Employer Solutions in an industry leader in workforce drug and alcohol testing solutions. We are the only SAMHSA-certified and CAP-FDT-accredited laboratory to offer in-house testing for all three specimen types (urine, oral fluid, and hair). We are a trusted brand with experience, and market knowledge that spans more than 40 years. Ultimately, our overall goal is to help employers establish a safe, healthy, productive, and drug-free work environment.
Job Summary:
This position will lead a variety of process improvement/Lean projects and Kaizen events related to lab productivity, customer service and supply management, and will work closely with senior leadership across Employer Solutions. The Project Manager is a critical part of the team that facilitates Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. The responsibilities require individual to provide critical analytics to various teams, perform root cause analysis, implement solutions, identify growth opportunities, and lead strategic initiatives. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.
The Quest Management System (QMS) is Quest Diagnostics approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:
Management approach & governance
Breakthrough management and Hoshin planning
Customer insights and solutions development
Process management
Continuous improvement
Project management
Change management
Job Responsibilities
Facilitate projects, including timeline, budget, resource constraints, and deliverables / results
Lead local and Shingijutsu Kaizen events
Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects
Conduct in person and remote QMS/Lean training sessions
Acts as a change agent to drive teams toward success
Guides team members to perform through issues and constraints
Ensure appropriate use of tools (e.g., project charter, VSM, standard work, PDCA, pareto)
Communicates
Applies QMS and Lean principles and tools toward a variety of projects
Supports various teams, to achieve their goals by facilitating on-site and remote workshops, rapid continuous improvement events, and providing ongoing guidance or consultation, including QMS Certifications
Coaches other employees on the use of various tools, concepts, and practices foundational to QMS
Actively communicates with project sponsors and stakeholders
Establishes regular points of communication
Manages sponsor and stakeholders expectations
Delivers the expected results
Identifying root causes of issues and designing solutions that address them
Defining, monitoring, and controlling processes
Understanding (internal/ external) customer needs and designing solutions around them
Identifying the impacts from change and developing proactive change plans
Qualifications/ Job Requirements
Demonstrated experience in continuous improvement (3+ years)
Demonstrated experience of leading projects from initiation to completion
Demonstrated experience facilitating discussions or workshops
Knowledge of VOC tools
General knowledge of Hoshin and breakthrough planning
Experience leading changes, including 3P, organizational effectiveness, and tiered huddles
Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos
Demonstrated data analytic skills
Demonstrated ability to develop strong relationships with others
Ability to handle multiple projects simultaneously
Comfortable using Microsoft Word, Excel, Visio and PowerPoint
Additional Duties
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)
Leading QMS training classes
Training and Education
Bachelors degree required
Participation in Communities of Practice
Other
Ability to work with all levels of the organization
Influencing without Authority
Problem solving skills
Verbal and written communication skills
Interpersonal skills
Planning and organization skills
Results-oriented
Flexible
Persistent
Other
Able to learn new concepts rapidly
0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)
Some evening work hours may be required, depending on project needs
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
