Job Description

About the team

The FRONT ARENA CX team supports the FRONT ARENA solution for a global client base of buy and sell-side firms. The team analyzes and troubleshoots application issues which impact customers, and also identifies and validates bugs in the software.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

* Provides in-depth product support to FIS clients by resolving incoming inquiries.

* Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.

* Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.

* Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.

* Documents customer information and recurring technical issues to support product quality programs and product development.

* Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.

* Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.

* Must be able to work rotating shift hours, one day is 7 am-4 pm, the next day 10 am-7 pm and rotates. No weekends.

What you bring

* Knowledge of the business goals, objectives and business operations for the appropriate FIS organization

* Bachelors degree in computer science, finance, math, or economics

* 3-5 years of experience

* Prior banking or finance related experience a plus; personal banking experience preferred

* Knowledge of SQL, Python or other programming languages

* Documents client information and recurring technical issues to support product quality programs and product development

* Strong analytical skills

* Knowledge in programming, business analysis or implementation of software products

* Organizational and time management skills required

* Self-starter with proven ability to work independently

* Extremely comfortable working with computers and a variety of applications

What we offer you

* A competitive salary and benefits

* A variety of career development tools, resources and opportunities

* Time to support charities and give back in your community

* A fantastic range of benefits designed to help support your lifestyle and wellbeing

.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

,industry:Banking,title:Product Support Representative,datePosted:2021-02-03T00:00:00.000+0000,@context:http://schema.org,occupationalCategory:Client Services,educationRequirements:Bachelor of Commerce/Business Travel Percentage . Bachelors degree in computer science, finance, math, or economics. ,experienceRequirements:3-5 years of experience. ,responsibilities:The team analyzes and troubleshoots application issues which impact customers, and also identifies and validates bugs in the software. Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs. Provides in-depth product support to FIS clients by resolving incoming inquiries. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes. Documents client information and recurring technical issues to support product quality programs and product development. ,skills:time management skills, product support, personal banking, software applications, consistent, business processes, business analysis, self-starter, business operations, organizational, python, science, business travel, product development, analytical, sql, sourcing model, finance, Senior Technical Support Representative, Product Support Specialist, Aftermarket Support Representative, Senior Product Support Specialist, Technical Product Support Analyst, Customer Support Specialist, Customer Support Representative, Customer Support Service Engineer, Technical Support Specialist, Client Technical Support Associate}