Job Description

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, were one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

At U.S. Bank we are focused on personalizing the consumer digital experience in order to acquire, deepen, and retain lifelong relationships by helping customers build financial confidence and achieve their life goals. We are passionate about exceeding customer expectations regarding easy access to financial information in one place, delivering personalized advice and guidance aimed at helping customers achieve their life goals and providing tools and resources that help customers view and manage their finances.

This role will be responsible for developing the vision and associated roadmap for the Goals and Planning experience across all consumer digital interfaces (Online Banking, Mobile App, Smart Assistant). This includes solutions to help customers activate their most important life goals and create personalized plans, that guide and assist over time, to achieve success. In addition, the role will be responsible for partnering with Branch and Contact Center leaders to deliver a connected human and digital experience.

Our ideal Digital Experience Product Owner cares deeply about creating digital experiences that exceed customer expectations and help them feel more confident in their finances. In addition, we are seeking someone with a growth mindset that can effectively translate experiences into higher customer adoption, engagement, sales and lower cost to serve. Youll love this job if you are excited about building a world-class digital experience, partnering with key stakeholders across the enterprise to prioritize core banking digital experiences that push the boundaries of what is considered traditional banking. Youll fit in if you are excited about using data to create smarter capabilities that will lead to amazing personalized experiences.

As a Digital Experience Product Owner, you will be looked at as the subject matter expert for digital experiences that advance customers financial wellbeing. Youll be expected to be not just comfortable with data but an ability to draw insights and trends. Youll be expected to be on top of the external competitive landscape that is driving consumer digital expectations and translate that competitive view into differentiation opportunities for U.S. Bank. Lastly, youll need to be able to communicate effectively within a large organization to make sure the support from various stakeholders exist and their needs are addressed.

As a Digital Experience Product Owner you will:

* Lead day-to-day activities of the digital Goals & Planning product team.
* Instate highly personalized goal experiences (ex. buy a home, plan for a wedding, prepare for retirement, etc.) that successfully guide customers from the start of their journey through to goal completion.
* Act as a liaison between the business line stakeholders and digital product teams, ensuring the teams understand how to connect the digital experience to the associated financial products (spending, saving, investing).
* Evaluate the competitive landscape and identify areas of differentiation for U.S. Bank.
* Work closely in a hands-on style with development team including addressing daily prioritization needs, providing real-time feedback and answering questions on an ongoing basis.
* Oversee and manage the prioritized digital product backlog; Clear definition of problem statement, features / requirements and outcomes to ensure team has clarity on how the scope will drive customer and business value.
* Be a hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solution.
* Advocate and embody customer-obsession, within and outside the Chief Digital Office organization, resulting in simple, innovative, and lovable digital products/experiences
* Advance the banks intelligent and autonomous capabilities
* Work in a matrixed leadership of capability managers, delivery managers, architects, UXDesign, scrum masters, business lines and other digital product managers to evangelize the best solutions and facilitate execution across various stakeholders.
* Measure and manage the Digital Product Management contribution by
* Synthesizing each projects business goals to set specific, measurable objectives so we can measure success.
* Managing ongoing measurement and reporting of these criteria.
* Consistently delivering work that meets or exceeds the criteria.
* Reporting regularly on these measurements to senior leadership.

Qualifications

Basic Requirements:

* Bachelors degree in business, marketing, computer science or related field, or equivalent work experience.
* Experience leading digital product management teams within Financial Services, Fintech startup or large technology company.
* Experience working in an Agile framework.

Preferred Skills/Experience:

* 10+ years in a hands-on digital transformation / digital product management role.
* Strong leadership skills adept at working across a heavily matrixed organization.
* Thought leadership: build and drive strategy that moves the user experience drives innovation/differentiation and delivers on business goals.
* Consistent track record of collaboration, including ability to work with cross-functional teams and vendor partners.
* Exceptional communication skills (including articulating product vision, inspiring teams and presenting to senior executives)
* Direct experience launching digital products using iterative or Agile methods, including strong knowledge of end-to-end product management processes.
* Analytical: (e.g. comfortable with data) and can combine an understanding of business objectives, customer needs, and data required to deliver customer experience and business results.
* Natural curiosity and self-directed ability to seek out information and meet goals/deadlines.
* Partnership & Collaboration: able to build consensus with key business, technology and internal partners.
* Leadership: help build and motivate strong teams. Experience working with on- and off-shore talent.
* An understanding of Financial Services, Banking and Fintechs.
* An understanding of UX Design and research.
* Professional experience in the digital space or information technology systems development.

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law
Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.