Job Description

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)



Please review the following job description:

Review and process incoming client requests for commercial lending facilities, in accordance with Mortgage Warehouse Lending (MWL) client facility agreements, documented procedures and investor guidelines. Maintain security and integrity of client accounts by following strict guidelines set by the department to minimize loss. Consistently provide the Perfect Client Experience (PCE) to internal and external clients at all levels.

Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Ensure superior client service by answering telephone and electronic inquiries timely, accurately, professionally, and courteously in accordance with BB&Ts PCE standards. Maintain required performance standards in quality, attendance, promptness, and identification and resolution of client needs.
2. Communicate, on a daily basis, with key mortgage lending leadership, which includes, but is not limited to, MWL Managing Director, Relationship Managers, Sales and Service Officers, Operations Managers and Supervisors, along with other internal or external groups regarding client activity and status and to ensure consistent application of the Banks procedures and processes.
3. Responsible, as first line of defense, to identify new and recurring risks related to MWL processes.
4. Process the funding requests on commercial facilities for residential loan closings as requested by clients. Ensure accuracy by analyzing information uploaded into the data tracking system. Monitor and review the guidelines for funding requirements and update data tracking system records.
5. Analyze incoming wires, purchase advices and payoff instructions to ensure proper documentation is received and funds are distributed appropriately. Research and resolve any discrepancies.
6. Process payments on all purchased loans and loan balance reductions as a result of investor price updates.
7. Facilitate the movement of funds appropriately between Loans In Process (LIP) and/or Demand Deposit Accounts (DDA).
8. Monitor client accounts and record activity in order to reconcile to data tracking system records, bank DDA system and General Ledger (GL). Prepare transactions to debit/credit client and GL accounts for processing and ensure proper disposition and resolution of funds received in error.
9. Track collateral receipt and review the required documentation for data accuracy according to the information submitted in data tracking system. Perform periodic collateral inventory audits and various monthly maintenance tasks. Retrieve collateral files from inventory and prepare appropriate loan documents for release to investors, per client's instructions. Ensure investor information is accurate by reviewing the information submitted in data tracking system.
10. Initiate and review various daily reports for accuracy. Provide reports to clients on a daily basis or as requested.
11. Create, review and update client procedures, as needed.
12. Assist other associates in the completion of their duties, as time permits.
13. Progressive responsibilities may include, but are not limited to, processing Syndications, operational procedure review, assisting with various projects and participate in quality control testing of new data system applications, upgrades and changes.

Required Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High School diploma, or equivalent
2. One year of banking and/or client service experience, including MWL operations
3. Ability to communicate in a clear and concise manner with all levels of internal and external clients
4. Ability to perform work in accordance with specific procedures, sometimes under pressure
5. Ability to work effectively in both a team environment and individually
6. Ability to analyze root cause of errors, apply critical thinking to determine resolution and make independent decisions
7. Must be detail-oriented, able to meet short deadlines, and have some mathematical aptitude
8. Excellent time management, organizational and multi-tasking skills
9. Ability to lift up to 10 pounds regularly and up to 25 pounds occasionally
10. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
11. Ability to travel, occasionally overnight

Desired Skills:
1. Knowledge or background in commercial lending, residential loan documents, mortgage loan terms, investor requirements and/or accounting