Job Description

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether its helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

The Customer Engagement Specialist is responsible for working with Motorola Solutions customers in the Federal Market.

The Customer Engagement Specialist sells directly to customers 30% of the time within designated territories. They spend the remaining 70% on account management and support activity. Interfaces and strategically partners with Account Executives to increase and capture sales within assigned territory. May develop new prospects but primarily interfaces with existing customers and run-rate sales. Develops and maintains favorable relationships with new and existing customers and is held accountable and incented for individual achievement of specific business targets and results.

Job Description

Scope of Responsibilities/Expectations:

* Partner with Account Executive and provide support to targeted accounts with transactional type daily activities.

* Has a good knowledge of pricing strategies for customers within their dedicated territories.

* Establish and build strong future opportunity pipeline by following up on assigned data driven campaigns.

* Utilizes Salesforce to track all sales activities within dedicated territories.

* Proficient in utilizing Salesforce to track all support interactions with Account Executives and other field team members.

* Develop innovative win-win solutions to address customer challenges.

* Uncovers viable solution options from the customers point of view.

* Achieve established daily/weekly/monthly/quarterly activity and CRM performance targets.

* Establish trust and build strong business relationships with customers and assigned field teams.

* Partner with Account Executives to determine appropriate strategic support approach.

* Participates in and may occasionally lead customer meetings.

* Participate on weekly territory calls and make in-field visits, as appropriate. Present results and forecast, as required.

Additional Knowledge/Skills:

* Strong ability to develop collaborative relationships

* Excellent analytical, verbal and written communication skills

* Customer focus: Develops uniquely strong customer loyalty; low-to-no customer attrition; focuses on the needs of the customer while providing solutions that the company can deliver in a cost effective way.

* Active listening skills: Capturing verbal queues; repeating back input

* Proficient computer skills with emphasis on Windows or Google based applications

* Experience using problem identification and objection resolution skills

* Disciplined and self-motivated individual

* Customer focused; detail oriented

* Ability to maintain a positive attitude in a high stress/fast paced work environment

* Confident individual who is willing to assume responsibility

* Self-motivated with a high degree of drive and determination

* Strong individual contributor and team player

* Adaptive and flexible (changing technologies, processes)

* Travel, as required. Approximately 10%

* Bachelors degree in Business/related field or equivalent work experience preferred

Basic Requirements

* Bachelors degree

* 2+ years of field sales or inside sales experience

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.