Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Product Management, Switching Solutions

Product Manager, Network Switching Solutions Product Management

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Network Connectivity and Switching Team is dedicated to growing MasterCard revenue from transaction switching and proprietary value-added services associated with switching. The Network Solutions team partners with Operations & Technology and Regional Partners to enhance the strategic fit, quality, efficiency and applicability of Mastercards network and services assets to suit customer needs. The team creates Product and Solutions offerings to drive product distribution and competitive advantage with merchants, processors, financial institutions, fintechs, and other industry participants.

The Network Switching Solutions Product Manager will support product operations for a multi-network product and requires industry experience working with issuer and/or acquirer transaction processing. In this capacity, the Product Manager will manage the operations of assigned products and feature/functions to optimize switching capabilities and ensure products are providing client value. This role works with the regional product group, customer facing staff, and other internal stakeholders to create new products, manage day-to-day operations, and ensure processes, procedures and documentation are in place to support product functionality.
Role:
Act as a subject matter expert to support regional product teams, clients, and other internal teams.
Works with product development and O+T to design and implement product enhancements
Creates both internal and external communications to inform internal stakeholders and customers of upcoming changes
Identifies enhancements and incremental products and services opportunities that can be developed and marketed to customers applying business case disciplines.
Works closely with the other global and regional teams to support product development requirements, execution plans, business case evaluation
Collaborates with internal teams to ensure that technical changes are reflected in client documentation, testing and internal processes and procedures.
Collaborates with regional teams to plan product launches and enhancement launches including training, support materials, operational and technical support.
Creates reporting and materials to track key initiatives, product performance, and project/program status.

All about you:
Experience in a product management role at a payment network or processor, gateway, financial institution or large merchant
Experience with issuer processing, acquirer processing, settlement and back office functions
Proven ability to be creative, execution oriented and collaborative with cross-functional teams
Ability to translate knowledge into concepts and opportunities for product and process enhancements
Excellent communication skills, both written and verbal
Experience working directly with clients
Technical writing skills a plus
Travel required

Due to COVID-19, most of our employees are working from home. Weve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know were all in this together.

Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.