Manager - Homecare Referral Center
Posted on: 7 Feb 2021
Indianapolis, IN
Job Description
Job Description
Overview
Manages the day-to-day operations of the Patient Referral Center through implementation of strategy, policy, direction, and action plans dictated by leadership. The Manager will oversee 15 team members who process referrals and obtain all documents to admit patients for the agency. This leader also manages customer satisfaction and the overall operations of the department. Connects with Case Managers, Care Alliance, Branch leadership on referral acceptance, and triaging patient needs. Produces volume and productivity reports to leadership. Responsible for the efficient and purposeful integration of services with other areas and emerging delivery systems; inclusive of working with leadership to develop patient referral center services in other IU Health System facilities, and other entities defined by leadership. Operationalizes staffing plans, develops and implements processes to support patient referral center staff during peak call volumes. Provides direction and assistance with problem-solving; ensures adequate staffing and material resources are available to support preeminent patient care; and models service excellence in supporting patients, physicians, other IU Health facility personnel, and other customers who interface with the Patient Referral Center.
Requires strong knowledge of Healthcare; Home Health or Hospice Referral Center processes or Bachelors Degree with Healthcare industry experience
Requires 5-7 years of experience in Home Health and/or management role.
Preferrable current licensure as a Registered Nurse in the state of Indiana.
Requires effective written and verbal communication skills in both individual and group settings.
Requires the ability to organize and manage work to achieve performance expectations.
Requires the ability to promote teamwork and develop team members.
Requires a high level of interpersonal, problem-solving and analytical skills.
Requires extensive knowledge with MS Office tools such as Word, Excel, PowerPoint, Visio, etc
LI-ML1
We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
IU Health
Indianapolis, IN
Indiana University Health is the largest network of physicians in the state of Indiana.
A unique partnership with Indiana University School of Medicine, one of the nation’s leading medical schools, gives patients access to leading-edge medicine and treatment options that are available first, and often only, at IU Health.
At IU Health you’ll receive the best care available, personalized for your specific needs. We believe in treating the whole person – not just the symptom – and ensuring that our approach is right for you and your lifestyle.
Based in Indianapolis, Indiana, with dozens of facilities statewide, IU Health is a regional leader in providing the right healthcare when and where you need it. Learn more about who we are, the care we provide and how we achieve our mission.
Specialty Care
IU Health offers a full range of specialty services for children and adults, including cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplant services.
Primary Care
Access a broad network of board-certified family medicine physicians, internal medicine physicians and pediatricians throughout the state.
Expert Physicians
IU Health Physicians include more than 1,500 board-certified or board-eligible physicians, more than 200 locations statewide including more than 250 advanced practice providers.
Breakthrough Research
As an academic health center, IU Health works in partnership with IU School of Medicine to train physicians, blending breakthrough research and high-quality patient care.
Community Outreach
Each year, IU Health invests over $500 million in community benefit measures that serve more than one million Indiana residents.
Our Mission
We are guided by our mission to improve the health of our patients and community through innovation, and excellence in care, education, research and service.
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IndustryHealthcare
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No. of Employees30,000+
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Website
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Jobs Posted5600
