Job Description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. As a Senior Program Manager for Transportation Engineering Systems Team, (TESS), you will work closely with Business Analysts and Business Intelligence Engineers to drive data-driven decision-making and use broad technical skills to build analytics and reporting capabilities.

TESS manages transportation network configuration by working with different internal stakeholders and systems, to deliver desired business outcomes. We work at the intersection of business and systems. This role will directly influence the decisions and strategy of TESS by gathering customer needs and insights and mining large and diverse data sets. This position will work with directly with business leaders and teams along with various stakeholders to track business goals and initiatives.

Job Responsibilities:
Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order
Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
Create, communicate, and manage budget for projects

BASIC QUALIFICATIONS

Bachelors Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
5+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience
2+ years of demonstrated experience leading and owning cross-functional programs
2+ years of demonstrated experience owning the design, implementation, and optimization of initiatives
2+ years experience with data mining and data analysis
2+ years experience using Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, etc.
2+ years experience with analytical tools such as SQL, Tableau, or Microsoft Access

PREFERRED QUALIFICATIONS

MBA/MS and work experience in dedicated project management highly desired
Practical application of program management methodology including PMP/Lean Six Sigma/Kaizen
Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access
Demonstrated ability working in an ambiguous environment
Experience handling changing priorities and using good judgment when working in stressful situations
Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions in a business environment
Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization
Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives
Executive level written and oral communication skills
High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously
Demonstrated success in thinking strategically and executing methodically
Analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases
Demonstrated experience communicating data insights to others, including use of data visualization tools
Demonstrated ability to dive deep in understanding the product, our business and the competitive landscape

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.