Job Description

The Senior Microcomputer Specialist is primarily responsible for performing complex tasks under minimal supervision, to support all PC and PC network connection related activities. Provides guidance and support to Microcomputer Specialist I technicians.  Supports all the various bank departments and member companies of BOK Financial. This Specialist will travel within Dallas/Ft. Worth up to 50% and work on an on-call rotation. 

PRINCIPAL DUTIES AND RESPONSIBILITIES

Utilizes skills to support and resolve complex problems encountered by end users related to all areas of PC usage and network access which includes the fulfillment of the more technically challenging Service Requests.  These requests could include PC, telecommunications, new software installation and out of the ordinary or non-mainstream type configurations.
Assumes responsibility for projects which are usually highly technical in nature, such as all associated equipment installation and setup. Meets timelines and schedules set by management which, if not met, can be critical and costly.
Replaces, maintains, and upgrades branch automation equipment and Servers which includes troubleshooting on highly involved server malfunctions affecting the ability of the site or branch to do business.
Supports the Application Support personnel by installing and configuring sophisticated software programs in remote locations which requires an in-depth knowledge of computer memory configuration and operating system functionality. Coordinates and completes hardware installation for new branches which includes installation and setup of servers, workstations, printers, faxes and all peripheral equipment. Remains abreast of rapidly changing world of PC and network technology by utilizing all available reference materials and courses offered.

KNOWLEDGE, SKILLS and ABILITIES:

Advanced knowledge and understanding of Windows Operating Systems and MS Office Suite
Advanced knowledge and understanding of PC hardware and the ability to quickly and effectively diagnose/resolve complex hardware related issues
Working knowledge and understanding of mainframe communications
Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) hardware and software
Working knowledge of telecommunications
ServiceNow and Cisco Call Manager experience is helpful
Remote User support and knowledge of VPN protocol experience a plus
Support WebEx/Zoom sessions and video conferencing
Must demonstrate the ability to learn and support a variety of new software applications with minimal prior exposure to the product.
Excellent communications and interpersonal skills; ability to work as a team member and provide guidance and training to lower level technicians

This level of knowledge is normally acquired through completion of an Associate’s Degree in Computer Technology/Science and/or 8-10 years of work related experience in a business technology environment.

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
 
Apply today and take the first step towards your next career opportunity!
 
BOK Financial is an equal opportunity employer.  We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.

Please contact recruiting_coordinators@bokf.com with any questions. 

TOP 3 REASONS TO APPLY

Investing in our talent and building a great workplace is a top priority for us.

Empowered employees
Award-winning culture
Community commitment

ABOUT BOK FINANCIAL

BOK Financial is an award-winning $46 billion regional financial services company and one of the top 30 banks in the U.S, based in Tulsa, Oklahoma.

We seek to continually foster and support the principles and values of our company by promoting an environment that is inclusive of the diverse values, opinions, experience, culture and needs of our employees, clients and communities.

FACTS:

5,100 employees
28 years of financial profitability
$79+ billion assets under management and administration
$5.8 million in charitable contributions in 2019 and $86 million since the start of the BOKF Foundation in 1998

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segment: Telecom, Telecommunications, Bank, Banking, Mainframe, Technology, FinancE