Job Description

* The Business Group Manager Issue Management is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Drives effective quality assurance throughout the issue management life cycle including: project planning, strong documentation, root cause analysis, control development, remediation planning and execution, status monitoring and reporting, and closure activities. These activities will be conducted in close partnership with the Issue Owners and Managers within the US Retail Bank. Excellent communication skills are required in order to negotiate internally, often at a senior level.

Responsibilities:

* Accountable for management of complex/critical/large professional disciplinary areas.
* Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.
* Operate independently as a Quality Assurance partner across the assigned US Retail Bank (RB/Mortgage/Wealth) issue management teams, forming partnerships at all levels.
* Support the Compliance Business Control Sr. Group Mgr. in fostering a strong QA partnership with Business Function and Operations Sr. Function Group Management.
* Provide effective challenge throughout the issue lifecycle (documentation, root cause analysis, control development, remediation planning and execution, status monitoring and reporting, and closure activities).
* Assess control design and operational effectiveness and supporting documentation for accuracy and completeness.
* Provide day-to-day support to assigned US Retail Bank senior leaders and risk management colleagues and issue management teams on development of effective corrective action plans, remediation approaches, timelines, compensating controls and documentation supporting work being performed.
* Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity.
* Ensure that emerging risks identified are socialized with key stakeholders and mitigation strategies are in place.
* Identify areas of engagement based on level of investment, inherent risk, complexity of change and other risk factors
* Execute Risk Control coverage strategy, ensure appropriate risk mitigation actions are in place and escalate to senior management as appropriate
* Provide supervision of Risk Control team's efforts and assist with prioritizing and addressing roadblocks encountered
* Leverage reporting to identify trends, themes and areas requiring improved controls
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

* 10+ years experience in Risk and people management
* Possesses in-depth knowledge of the entire lifecycle of complex query analysis, reporting and presentations.
* Demonstrated ability to prioritize and drive results with a high sense of urgency.
* Excellent analytical abilities to quickly identify control or data related issues leveraging data mining and data profiling.
* Demonstrated knowledge and experience with SAS Enterprise Guide, other SQL tools, SharePoint and modern relational databases.

Education:

* Bachelors/University degree or equivalent experience, potentially Masters degree

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Job Family Group:

Risk Management

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Job Family:

Business Risk & Controls

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Time Type:

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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