Job Description

The Asset Servicing Operations & Technology department is responsible for day to day operational servicing of Citi ICGs income and corporate actions events as well as supporting and maintaining the technology behind it. The Asset Servicing Change Management team is responsible for defining and executing change for the Asset Servicing O&T organization. The teams remit includes:

* Implementation of infrastructure and functional changes, process change and control improvements.
* Defining and monitoring the benefits of change, both qualitative and quantitative.
* Support for all products covered by Asset Servicing and project interactions with all internal stakeholders.

This role is to provide expert analysis of Asset Servicing Operations issues, to define corresponding solutions and to work with Technology and Operations teams to implement these solutions. The role will require both business analysis and project management skills to successfully deliver solutions to Operations clients. Project management scope of the role will focus on the co-ordination and delivery of required system changes to support migration to the new strategic Asset Servicing platform (ASPEN).

Responsibilities:

* Manage interactions with business analysts supporting one large system or multiple systems and contribute to planning, resource planning, budget management and formulation of procedures. Supporting one large system or multiple systems with responsibilities including work allocation, budget and planning, performance evaluation, staffing and other duties as assigned
* Provide direction and technical leadership on complex, high-impact projects and in all phases of the development and implementation process, ensuring essential procedures are followed
* Provide evaluative judgment based on analysis of information in complicated and unique situations and contribute to formulation of standards and strategies for own area and other functional areas
* Resolve issues that have impact beyond own area and apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areas
* Work as a team to achieve objectives and negotiate with internal and external parties
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

* 6-10 years of relevant experience
* Collecting, defining and documenting business and technology requirements as user stories, BRD/FRD.
* Credible experience of successfully implemented projects in the financial services industry, preferably within Citi or equivalent organization
* Experience should ideally involve large scale implementations
* Practical Asset Servicing Operations or Technology experience.
* Managing, organizing and prioritizing multiple tasks and responsibilities
* Preparing and executing test scripts
* Demonstrated leadership skills
* Consistently demonstrate clear and concise written and verbal communication
* Proven interpersonal skills with ability to partner and influence across organizational lines
* Proven ability of using complex analytical, interpretive and problem-solving techniques
* Real-world experience across the project lifecycle, including analysis, design, development, testing and implementation either waterfall or agile.
* Microsoft Excel, Word, PowerPoint, Visio, Project

Education:

* Bachelor's degree/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Business Analysis / Client Services

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Time Type:

Full time

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